The Program Support Assistant provides technical and practical support to the Veterans Service Center Manager in areas of administration that may include budgeting, personnel administration, data processing, files management, and timekeeping.
Specific duties include: Controls and prepares recurring and special reports, studies, and analyses as may be required by the VSCM or station management. Responds to a variety of personal, telephone, and written inquiries, including those regarding general procedures and policies of the Department, as well as the benefits administered.
Prepares forms, documents, training requests and other various administrative related documents that are needed to meet reporting requirements or to support claims or applications for benefits. Maintains records of correspondence sent through VSC's corporate email box. Provides tracking and reporting to VSCM of employee FMLA usage, LWOP, Compensatory Time, and yearly Use-or-Lose. Responsible for reviewing internal correspondence for accuracy and completeness.
Maintains a personnel listing of all VSC employees, to include emergency contact information, current position, grade and step, and time in position; and ensures the VSC staffing report is maintained. Maintains the office filing system and the locked file documents that contain confidential personnel information. Promotion Potential: Position is at full promotion potential.
Work Schedule: Monday thru Friday: 8:00 am - 4:30 pm Compressed/Flexible: Available Telework: No Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA); PD04052A Relocation/Recruitment Incentives: Not Authorized . Financial Disclosure Report: Not Required.
There is no educational substitution at this grade level.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Full federal benefits details →
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2026-09-11.
This position is open under the 'Disability' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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