The Program Support Assistant (OA) is aligned under the Chief Nurses, within the Nursing Service at Jesse Brown VA Medical Center. The primary purpose of this position is to perform secretarial, administrative, and program support for the Chief Nurse. The Program Support Assistant (OA) has overall coordination responsibilities for the administrative, clerical, and general office work in the assigned Service.
Program Support: Receives visitors and telephone calls and determines through own judgment those which can be handled routinely, referring calls that are appropriate to staff for action when more in- depth or privileged information is required, and triages all calls for urgency and/or assimilates all information messages and forwarding to appropriate staff in a timely manner. Provide input in problem solving on operational issues or procedures.
Responsible for completing reports related to quality outcomes, productivity, time and leave, training compliance, and other relevant reports or data. Manages reports through Excel worksheets, other Microsoft Office products, and other relevant data and word processing systems. Provides meeting support, including creating meeting agendas and minutes, and manages the Chief Nurse's calendar and meeting schedules.
Clerical Duties: Ensures office supplies are at periodic automatic replacement (PAR) levels and monitors office supplies and resources needed to keep the office workflow running smoothly.
Processes incoming and outgoing materials (i.e., correspondence, reports, memorandum, and other forms of written communication), screening publications, directives, correspondence, etc., and brings items of significance from those publications to the attention of service line staff as appropriate.
Prepares correspondence and reports from oral instructions or rough draft and Prepares program reports, policies, forms, schedules, pamphlets, and other administrative reports, and assists in its publication and distribution for a variety of areas. Timekeeping: Responsible for creating, processing, and maintaining attendance and leave records for assigned Time and Leave (T&L) Units for the assigned Service, as well as tracking the hours of service performed by staff.
Responsible for accurately setting up, posting, and maintaining assigned time and leave records on a biweekly pay cycle. This includes entry of all regular time, overtime (OT), compensatory time earned and used (CTE/CTU), as well as other types of leave (e.g., authorized absence, court leave, military leave, sick leave, annual leave, etc.).
Maintains current and accurate data within the computerized time and leave system, communicating changes to Finance and Human Resources Management Services on a timely basis. Maintains an accurate, current, and approved computerized tour of duty/work schedule database for each T&L unit within the assigned Service. Performs other duties as assigned. Work Schedule: Monday - Friday 7:00am to 3:30pm Telework: Not Available Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD235470 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
YASMIN.SCOTT@VA.GOV · 910-488-2120 X1499
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50762 – $65990/yr.
Applications close on 2026-09-15.
This is a Monday - Friday 7:00am to 3:30pm position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →