Program Support Assistant (OA)

Quick Facts

• Hiring Agency: Veterans Health Administration
• Department: Department of Veterans Affairs
• Location: Shreveport, Louisiana
• Salary: $50460 – $65599/yr
• Hiring Path: Fed Transition
• Number of Openings: 1
• Security Clearance: Not Required
• Date Posted: 2026-09-11
• Application Deadline: 2026-09-18

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Job Summary

The position will act as a liaison between the Chief of Medical Service, Medical Service management staff, Group Practice Manager (GPM) and Business Office Management as it relates to clinical access and clinic utilization. This position will monitor trends in scheduling and will assist with clinic access, capacity, preparation of reports and correspondence for deep dives into Strategic Analytics for Improvement and Learning (SAIL) data and access data.

Key Responsibilities

Duties include, but not limited to: Responsible for the independent performance and management of administrative and programmatic requirements of the Medical Service to include but not limited to: Cardiology (including Cardiac Cath and Non-Invasive Cardiac Labs); Dermatology; Endocrinology; Gastroenterology (including Hepatology); General Internal Medicine (including Palliative Care); Hematology/Oncology; Infectious Diseases; Nephrology; Neurology; Pulmonary (including Sleep Lab, CPAP, Home Oxygen and Respiratory Therapy); and Rheumatology Provides consistent information, both written and telephonic, according to established policies and procedures.

Handles conflict and problems in dealing with the customer constructively and appropriately. Pull data to track pending consults and create reports to show unsigned notes, encounters, physician productivity; pending appointments. Create charts, graphs and powerpoints to present data. Total Rewards Brochure: Program Support Assistant (OA) Work Schedule: Monday through Friday; 7:30am-4:00pm; Subject to change based on the needs of the facility.

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD072770 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Contact

Anastasia.Dixon@va.gov · (254) 658-3589

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What is the application deadline?

Applications close on 2026-09-18.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government