This position serves as the Program Support Assistant- Prosthetics Support Clerk, for Prosthetics & Sensory Aids Service at the Washington, DC VA Medical Center.
Duties to include but not limited to: Distribute stock (durable medical equipment) via multiple avenues, face to face, mail and or delivery to clinic, to eligible veterans and posts stock issues to the veteran's records (2319) using any of the approved Prosthetic Programs (VISTA, APAT, etc.).
The incumbent uses office automation equipment such as a computer, word processor, facsimile machines, ADP equipment (keyboard and visual display), calculator, copiers, and telephones to effectively communicate with others, produce forms, and complete correspondence or reports.
The incumbent is responsible for clerical duties to facilitate efficient daily operations such as time keeping, meeting agendas, minutes, work orders and will participate in meetings, briefings and/or daily huddles. The incumbent operates the National Prosthetic and Sensory Aids software package to maintain a detailed and accurate accounting of all actions taken for veterans and documents their records (VAF 10-2319) showing items and/or services provided.
Enters appropriate comments on the Prosthetic Record (2319) as necessary. Through personal interviews, phone conversations, and letters the incumbent communicates for a broad spectrum of complex inquiries from internal and external customers. Incumbent will serve as the subject matter expert when determining veterans eligibility for prosthetic appliance and/or services and in the event of an unfavorable decision the incumbent advises the veteran of his appellate rights.
When prosthetics appliances or services are procured the incumbent ensures that the patient, family member or their caregivers receives instruction on the proper use of the appliance and/or service including equipment safety and maintenance prior to the appliance being issued. This requires the incumbent to have proficient knowledge of all prosthetics appliances and/or services provided to veterans.
The incumbent must demonstrate a professional demeanor in order to successfully complete telephone and personal contacts with a view of creating confidence, respect, avoiding conflict and providing customer service. The incumbent may provide administrative support to the Administrative Officer, Prosthetic Representative and/or Prosthetic management regarding Patient Advocate Tracking System-Replacement (PATS-R) tool and MyHealtheVet (MHV).
Complies with all safety/fire prevention rules and regulations, using protective equipment when required. Promptly reports all accidents and notifies supervisor of unsafe and or unhealthful conditions in the workplace. In the performance of official duties, the incumbent has regular access to printed and electronic files containing PHI/PII, which must be protected under the provision of the Privacy Act of 1974, HIPAA, and other applicable laws and regulations.
The incumbent is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with vha national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, rescheduling patient appointments and/or consult; Entering no show information; preparing for clinic visits; Monitoring both inpatient and outpatient appointments for Prosthetics Orthotic Clinic.
Examines and interprets clinical health record and medical entitlement for prosthetic items and services, advises veterans of the same. Use of the CPRS records is limited to reading and documenting actions on prosthetic consults. Identifies priorities on pending requests to comply with VA Central Office mandated five (5) day deadline. Incumbent is proficient with medical, prosthetics, and orthotic terminology.
The employee maintains close contact with orthotist/prosthetist, physicians, therapists, and nurses prescribing the items and/or services necessary. Interactions with geriatric patients, responds appropriately to the functional disability (e.g., hearing, sight, physical limitations, cognitive loss, and depression).
The incumbent will demonstrate knowledge and skills necessary to provide care appropriate for the different ages of the patients served on his or her assigned area period the individual demonstrates knowledge of the principles of growth and development over the span of life comma possess the ability to assess states reflective of the patient's status comma interprets the appropriate information needed to identify each patient's requirements relative to his or her age specific needs And provide the care needed as described in the service policies and procedures.
Performs other duties as assigned. Work Schedule: 8:00am- 4:30pm Monday thru Friday Position Description Title/PD#: Program Support Assistant/PD24157A Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position.
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
alicia.ferrante@va.gov · (410) 605-7000
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $51957 – $67543/yr.
Applications close on 2026-09-23.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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