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Program Support Assistant

Veterans Health Administration · Department of Veterans Affairs
📍 Martinsburg, West Virginia 💰 $57736 – $75059/yr

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Job Summary

This position is located within the Martinsburg VA Medical Center, Martinsburg, West Virginia, as part of Facility Management Service (FMS), Fire Department. Work assignments cover a variety of tasks associated with scheduling, coordination of activities and meetings, records management, personnel services, dissemination of various information, ordering supplies, reconciling, and training coordination.

The incumbent supports the missions, goals and values of the VAMC, Martinsburg and VISN 5.

Key Responsibilities

Data Collection and Tracking Support Perform work related to office administration including issues related to budgeting, supply management and purchasing, personnel administration, time keeping, data processing, project tracking and files management.

Work requires a broad understanding of the mission and how the functional areas interrelate along with a broad understanding and procedural knowledge of budgeting, purchasing, personnel and information processing so that the employee can perform duties and advise on how to apply budgeting, purchasing, personnel and information processing procedures; Maintains and updates AtHOC database, Incident Command System (ICS), Performance Improvement Measures (PIMS); tracks real world and exercise improvement plans via the Master Action Plan; The employee prepares documents for purchasing, processes requests through proper channels and tracks purchase documents.

Coordinates training for the Fire Department and Emergency Management; Collects data for several office operations, analyzes the data, sets up controls to monitor them and troubleshoot as needed. Performs complex purchasing services as authorized by VA regulations, and is responsible for buying a variety of commercial items and services. Purchase card holder and must comply with all acquisition regulations; Federal, VA and local.

Maintains all professional manuals, directives and instructions.

Administrative Support Assists with clerical, statistical, and data entry tasks in support all programs in the service, using an automated data processing (ADP) system to create and delete files, search files and records, store or extract material from a variety of software packages to include word processing software and spreadsheets to transmit large amounts of information, and generate cumulative, statistical, tabular, narrative and graphic reports.

Mail, Correspondence, Appointments and Calendar Receives visitors, telephone calls, distributes incoming mail and correspondence. Schedules meetings and conferences pursuant to the events on supervisors' calendar. Reviews outgoing correspondence for conformance with general policy, factual correctness, adequacy of grammar and related mechanical features.

Coordinates training, providing input and specific information regarding the training programs available to assigned employees. Prepares travel documents, clearances, itineraries, schedules, summaries, etc., and maintains follow-up for timely administrative and fiscal approvals. Prepares travel documents, clearances, itineraries, schedules, summaries, etc., and maintains follow-up for timely administrative and fiscal approvals.

Attends meetings, prepares and maintains meeting minutes, and follows up on action items with appropriate staff member independently. Publications Management Uses word processing and other types of software (spreadsheets, graphics, etc.), to process and produce a wide range of documents, some of which require complex formats, in support of the office automation functions.

Creating, editing, and reformatting reports requiring advanced functions such as those required to generate table of contents, statistical data with multiple columns, technical directives, and correspondence, using database or spreadsheet software to enter, revise, sort or calculate, and retrieve data for standard or special reports and using graphics software to produce graphic symbols, charts, and graphs.

Transmits, receives, and acknowledges various information such as electronic mail; messages etc.

Responsible for correct grammar, spelling, capitalization, punctuation, and terminology used in the office; Identifies administrative functions in the organization, which can be automated utilizing knowledge of office functions; Provides assistance in revising and updating the current system; Responsible for maintaining, and tracking of service Standard Operating Procedures (SOPs) and Medical Center Memorandums (MCMs). Performs other duties as assigned.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD08731O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information The VA has adopted Core Values and Characteristics that apply universally across the Department.

The five Core Values define "who we are," our culture, and how we care for Veterans, their families, and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect, and Excellence ("I CARE"). As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

"Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care."

Contact

carla.joyner@va.gov · 713-791-1414 X140174

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $57736 – $75059/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov

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