The Program Support Assistant (PSA) provides administrative support to the Imaging Healthcare Group under the supervision of the Business Manager/Supervisory Administrative Officer. The position coordinates office activities, maintains records, prepares correspondence and reports, and supports timekeeping, purchasing, training, data collection, and document control. The PSA also responds to routine inquiries and helps ensure efficient, effective departmental operations.
Duties include but are not limited to: Provides comprehensive administrative support to the Imaging Healthcare Group, assisting with the coordination of daily operations and departmental activities. Receives, reviews, and routes administrative requests, correspondence, consult-related documentation, and other materials to the appropriate staff for action.
Maintains accurate and organized electronic and paper files, records, reports, rosters, tracking logs, and other departmental documentation. Assists with scheduling meetings, trainings, conferences, interviews, and other departmental activities; prepares agendas, meeting materials, sign-in sheets, and minutes as needed.
Supports timekeeping, leave management, staffing documentation, onboarding, credentialing, training coordination, and other routine human resources activities. Assists with the preparation, processing, and tracking of purchase requests, supply orders, invoices, equipment requests, and other administrative transactions. Monitors action items and suspense dates to ensure timely follow-up and completion of assigned tasks.
Prepares, formats, proofreads, and distributes correspondence, memoranda, reports, spreadsheets, presentations, and other documents. Collects, compiles, and enters administrative and operational data; prepares routine reports, workload summaries, dashboards, and other management information. Maintains office calendars, contact lists, distribution lists, organizational charts, inventory records, and other administrative resources.
Provides professional customer service and responds to routine inquiries from Veterans, employees, providers, visitors, and other internal and external stakeholders; refers complex or sensitive matters to the appropriate staff.
Uses electronic health record, scheduling, document management, communication, and office automation systems-including VistA, CPRS, VistA Imaging, Microsoft Office applications, and other VA systems-to complete administrative assignments and maintain accurate records. Assists with document control, records management, correspondence tracking, and the distribution of policies, procedures, and other departmental communications.
Supports logistics and office operations, including supply management, equipment tracking, workspace coordination, mail distribution, and service requests. Participates in staff meetings, team huddles, process-improvement activities, cross-training, and special projects. Independently organizes and prioritizes assigned workload, follows up on pending actions, and adjusts priorities to support the needs of the Imaging Healthcare Group.
Work Schedule: Monday-Friday, 8:00AM-4:30PM Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14194A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Jason.Jerome@va.gov · 808-600-4318
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47490 – $68819/yr.
Applications close on 2026-10-30.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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