The Program Support Assistant provides administrative and program support to Mental Health and Behavioral Medicine Service leadership and staff. Duties include coordinating office operations, maintaining records and reports, tracking program data, supporting human resources and credentialing activities, preparing correspondence, and providing customer service to Veterans, employees, and stakeholders.
Major duties include, but are not limited to: Provides administrative support to service leadership, including coordinating administrative activities and ensuring timely completion of assignments and actions. Plans, distributes, tracks, and monitors assignments, projects, and workflow activities to ensure timely completion of organizational priorities.
Maintains, organizes, and manages records, reports, correspondence, and other program information for efficient retrieval and use. Uses automated office systems and Microsoft Office applications, including Word, Excel, and PowerPoint, to prepare reports, correspondence, spreadsheets, presentations, and other administrative documents.
Serves as a point of contact for internal and external customers, responding to inquiries and providing information regarding office programs, procedures, and services. Communicates effectively with staff, Veterans, family members, and other stakeholders to provide guidance, explanations, and administrative assistance. Assists with gathering, compiling, analyzing, and communicating information to support leadership decision-making and program operations.
Maintains confidentiality of sensitive information and demonstrates integrity and professionalism in all interactions. Works effectively under changing priorities and stressful situations while maintaining tact, diplomacy, and positive working relationships with individuals from diverse backgrounds. Work Schedule: Full Time, Monday - Friday, 7:30am - 4:00pm; 8:30am - 5:00pm Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD08652A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
This position requires a Other security clearance.
Applications close on 2026-11-03.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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