The Program Support Assistant is the Program Specialist for staff and operations in the South Texas Veterans Health Care System (STVHCS) Environmental Management Service (EMS), which is a Class 1A facility comprised of 462 beds providing primary, secondary, and tertiary health care in medicine, surgery, psychiatry, and rehabilitation medicine. supporting EMS operations at the Kerrville Campus; several community-based outpatient clinics; and several contracted community-based outpatient clinics.
Duties include but are not limited to: Independently designs, plans, conducts, and evaluates comprehensive training needs assessments for positions requiring specialized, technical, professional, administrative, or managerial skills. Responsibilities include supporting substantial segments of the employee development program and ensuring training meets organizational mission and cost requirements. Conducting training needs assessments for complex work processes and specialized occupations. Developing training solutions, determining required resources, and coordinating contractor-provided training as needed, including modifying courses to meet specific program needs. Advising employees, supervisors, and managers on training policies, regulatory requirements, and available development opportunities. Assisting with workplace surveys and creating program evaluation tools to identify both immediate and long-term training needs. Providing guidance to management on employee development, skill utilization, and workforce planning. Administering major segments of the employee development program such as supervisory/managerial training, professional development, trainee programs, upward mobility, and other specialized initiatives. Managing program schedules, processing training requests, preparing Training Agreements, and developing organizational training plans. Developing, revising, and delivering full-length courses, including substantial updates to materials, content, training aids, and instructional methods. Supporting additional training-related initiatives such as creating marketing materials and providing technical assistance. Serves as an alternate Contracting Officer Representative (COR), supporting the Administrative Officer. Preparing procurement requests and evaluating proposals. Assisting with contract initiation and preparation, including cost analysis, bid solicitation, and sole-source justifications. Communicating with contractors verbally and in writing. Reviewing purchase orders and processing invoices. Assisting with surveys of equipment and property utilization to ensure efficient use of EMS resources. Maintaining procurement and contracting records. Provides administrative and office support for EMS Section operations such as composing and typing letters, memoranda, and administrative documents using proper formatting and style standards. Preparing internal and external correspondence on administrative matters. Using software tools such as databases and spreadsheets to complete tasks. Responding to non-technical information inquiries. Coordinating administrative activities across the EMS Section. Supports personnel readiness, computer access needs, and technical coordination for EMS staff. Tracking and facilitating staff compliance with recurring personnel requirements, including annual PPD testing (purified protein derivative tuberculosis testing), and PIV badge and Public Key Infrastructure (PKI) access renewals Serving as alternate service-level contact for Engineering work orders and key orders, maintaining proper delegations of authority, and monitoring work orders through completion. Managing fire alarm disruption tracking in Decentralized Hospital Computer Program (DHCP). Conducting award research and preparing award nominations, justifications, and certificates. Assisting employees with computer login issues, printing, system setup, access code coordination, and troubleshooting various IT problems. Serving as the primary EMS TMS Coordinator, ensuring all mandatory and service-level training is completed. Tracking training compliance and notifying supervisors of delinquent staff to ensure requirements are met. Work Schedule: Monday - Friday, 7:00am - 3:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD00236O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
christine.thompson9@va.gov
Source: USAJOBS.gov — U.S. Federal Government
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