Incumbent serves as the Program Assistant, providing the Office of Veteran Experience support at the local facility level. The position will assist and carry out work for various projects on the utilization, costs, tracking and outcomes of the Office of Veteran Experience.
MAJOR DUTIES AND RESPONSIBILITIES Administrative Support - 50% Serves as a central point of contact to provide authoritative explanations of requirements, regulations, and procedures and to resolve operational problems. Responds to requests for information concerning Office of Veteran Experience and may personally prepare/give responses or information by utilizing various SharePoint sites.
Systematically prepares material so that it is immediately available for the department's need. Compiles and analyzes a variety of data for reports (both scheduled and nonscheduled) and drafts and submits these reports on a monthly, quarterly, and annual basis.
On many reports, both one time and repetitive, establishes a system and collects data from one or all sections and prepares reports assuring that information transmitted is accurate and that the goal of the report is achieved. Veteran Experience Data - 25% Coordinates and provides reports to support for the many facets of quantitative and qualitative Veteran Experience data.
The position is expected to participate in a data pulling or analytics as well as function independently. Performs data collection activities.
This includes (a) recruiting subjects, (b) preparing and disseminating research materials including consent forms, assessment instruments, and other data collection forms, (c) obtaining informed consent, (d) storing and managing collected data such as utilization, cost and outcomes, (e) conducting interviews by telephone and in-person and securely transmitting data to transcription services (f) Extracts Data Conducts data processing and analysis to include setting up and maintaining research/statistical analysis software, Microsoft Excel and Microsoft Access databases, programs database for data entry of research questionnaires, booklets, data, and creates codebook for these, including literature searches, graph and chart preparation, Investigational Review Board (IRB) application monitoring, report preparation, and communicates and coordinates meetings of the Office of Veteran Experience research team.
Maintains accurate and timely reports, source documents, and regulatory files. Project Administration - 15% Identifies and recruits volunteers for the Office of Veteran Experience. Secures permission to contact potential subjects. Collects and manages data using various computer applications and programs. Works with multiple clinical programs to facilitate implementation of the volunteers.
Serves as liaison between Patient Advocate team, Employee Experience Officer, and CDCE Chief. Establishes and maintains project files.
Change Management - 10% Helps the organization operate successfully in a new personalized, proactive, Veteran driven health care environment giving attention to both the experience of health care (e.g., healing relationships, communication, and environments) and the practice of health care (e.g., personalized health approach and components of health and wellbeing).
Leads teams of subject matter experts, front line staff and leadership through defined project management process improvement and/or Lean Six Sigma processes which utilizes multiple tools from other disciplines. This change results in improved customer outcomes, satisfaction and engagement. Work Schedule: Monday-Friday 8:00am-4:30pm Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD943180 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
If using education to qualify for the position, 4 years of education above high school (transcripts required).
Jami.Umstead@va.gov · 7347697100
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $44932 – $58413/yr.
Applications close on 2026-10-13.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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