This position is under the Surgical Service and is located in the Surgical Services Office of the Chief (OOC) which is under the umbrella of Chief of Staff. The Program Support Assistant (PSA) is responsible for orientation, training and documentation compliance for all Surgical Service Providers, Residents, Medical Students, and Health Technicians.
Duties include but not limited to the following: Assist with general question and provides assistance for routine computer problems Assists Surgical Service as needed to ensure dictation and documentation are performed within established timeframes Ensures that the competency policies and SOPs are updated and current Reviews equipment instructions provided by the manufacturers and develops policy/procedures relating to the operations/maintenance of the equipment Distributes and monitors pagers, keys, phone codes, computer access etc for Residents/Providers Orders supplies and communicates with the Administrative Support Assistant (ASA) for support in acquiring supplies requiring approval from higher authority Responsible for calling patients to reschedule or cancel appointments, updating the Recall Reminder, Electronic Wait List, and consults in CPRS as required Use the authorized telephone note in CPRS to document communication with patients regarding scheduling Provide legally blind letters, off work notices for patients Submit medication refill requests Manage the minutes and make preparations for all meetings involving the section and staff Assists in the planning, review, and reporting of data/statistical results of program/project studies Performs a basic analysis of the data and generates a variety of reports Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate Maintains an electronic log for all Release of Information requests, ensuring they are completed correctly Establishes protocols for incoming data, organizes computerized data sets and retrieves computerized data Other Duties as assigned Work Schedule: Monday - Friday, 0800-1630 Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD114230 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
jennifer.lord2@va.gov · 319-509-5774
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $57641 – $74935/yr.
This position requires a Other security clearance.
Applications close on 2026-09-18.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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