This Program Support Assistant position, located in Care in the Community Service (CCS) at the VA Long Beach Healthcare System. Incumbent provides program support and assistance to the Community Care Program, on practical and technical aspects of office administration and other administrative support services. The incumbent is part of a team of clinical and administrative staff working to coordinate accessible, quality care for all Veterans.
Duties include but are not limited to: Provides advanced administrative support for Care in the Community Service (CCS) to provide timely, seamless care between VA and non-VA settings. Receives, reviews, and manages consults and referrals; verifies administrative completeness and appropriate disposition; identifies duplicate, incomplete, delayed, or time-sensitive requests; and refers clinical questions or matters requiring clinical judgment to appropriate licensed staff.
Coordinates care amongst Veterans, VA providers, PACT teams, specialty clinics, CCS staff, community providers, hospitals, diagnostic facilities, and other authorized non-VA entities. Schedules, cancels, reschedules, confirms, and tracks appointments in accordance with established procedures and Veteran preferences. Requests, obtains and routes relevant non-VA medical documentation for clinical review.
Monitors assigned consult queues, referral worklists, and appointment status to ensure timely action on pending, aging, cancelled, incomplete, or unresolved requests. Resolves routine administrative issues and escalates access barriers, authorization concerns, and matters requiring additional review. Prioritizes and processes urgent, emergent, and routine referrals, coordinating time-sensitive scheduling activities and facilitating timely access to authorized services.
Provides professional customer service by responding to telephone calls, secure messages, correspondence, and other inquiries from Veterans, family members, caregivers, VA staff, and external providers.
Uses electronic health record, scheduling, referral, documentation, and communication systems-including VistA, CPRS, HealthShare Referral Manager (HSRM), External Provider Scheduling (EPS), Integrated Scheduling Solutions (ISS), Consult Tracking Manager (CTM), Referral Documentation Tool (REFDOC), VistA Imaging, payer or thirdparty administrator portals, and Microsoft Office applications-to process referrals, coordinate appointments, document actions, maintain records, and monitor follow-up.
Participates in team huddles, interdisciplinary meetings, cross-training, process-improvement activities, and coverage assignments. Independently organizes workload and adjusts priorities to meet Veteran, team, and program needs. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 7:30AM-4:00PM Compressed/Flexible: May be Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD11382A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52938 – $76476/yr.
Applications close on 2026-11-13.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-17 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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