The purpose of the position is to serve as a Program Assistant (PSA), also known as an enrollment and eligibility advisor in HAS. The PSA is responsible for a wide range of assignments and provides administrative support to the Section, and the cost recovery aspects of this position have a direct impact on the reimbursement of the facility.
Duties include but are not limited to: Program Support Assistant (PSA) will serve as expert benefit advisor to HAS Leadership and support the management information components of all health eligibility related programs. This includes not only entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety.
Review the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters. Responsible for applying an extensive body of rules and regulations relative to Veterans eligibility for VA healthcare benefits, including decedent affairs by assisting families with a Veteran's death, burial and explanation of death benefits.
Responsible for entering demographic, insurance, and income information into the Vista system.
As an enrollment advisor, the PSA must be able to work under considerable pressure and plan workload without halting or interrupting the operation as a whole by showing initiative in completing priority tasks; also have the ability to work rapidly with a high degree of accuracy, be dependable and use good judgement, while effectively and properly analyzing and evaluating all situations to ensure that the veteran and family's welfare is always protected.
Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout all MEDVA areas transitioning patients identified as ineligible for VA patient care. Must possess skill in establishing and maintaining effective working relationships with patients, relatives, and hospital staff.
Has knowledge of medical and administrative records systems (CPRS), Vista, Vista Imaging/Capture, HIPAA, and Privacy Act and Freedom of Information Act as they relate to release of information on patients. Other duties as assigned. Work Schedule: Monday - Friday, 7:30 - 4:00pm Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD13088A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2026-11-09.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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