The incumbent serves as a Program Support Assistant to the Lead Care Coordinator and the staff of the Home Telehealth (HT) Program. Duties are varied, non-routine, and consist of handling data and coordination for program patients. Serves as a point of contact for patients, medical center staff, Mid-Atlantic Healthcare Network (VISN 6) staff, community agencies, and various others who contact this office.
Major Duties: Responsible for collecting, compiling and/or tracking statistical information in support of program operations and to access status or outcomes in relation to established performance measures, goals, and objectives.
Receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources in order to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies. Establishes protocols for incoming data, organizes and maintains patient data and retrieves a variety of computerized data.
Tracks and trends issues related to program effectiveness and role implementation. Responsible for helping to assure that all staff members are aware of current Decision Support System (DSS) codes for HT and names of clinics utilized by program. Utilizes statistical data to compile a monthly workload report(s) for all program staff. Assists Care Coordinator in keeping HT Clinical Program Director apprised of patient census and any changes/problems that might be encountered.
Participates in performance improvement activities related to the program quality improvement process and offers performance improvement advice to program staff. Responsible for providing data/reports related to the administrative, clinical, and technical aspects of the HT to the VISN 6 Network Office and HT Program. Work Schedule: Monday - Friday, 7:30am - 4:00pm. Telework: This position may be authorized for telework. Ad-hoc Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD061530 Relocation/Recruitment Incentives: Not Authorized
There is no educational substitution at this grade level.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52693 – $68502/yr.
This position is eligible for telework.
Applications close on 2026-10-23.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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