The Program Support Assistant (PSA) works in the Social Work department, at James A. Haley Veterans' Healthcare System. The PSA is responsible for performing administrative assistance involving support of the Non-Institutional Care (NIC) program, also know as Personal Care Services (PCS), within the Geriatrics & Extended Care (GEC) Programs. This position is located under the guidance of the Social Work Service, GEC.
The PSA performs a wide variety of clerical, administrative, and technical duties and responsibilities in direct support of seven (7) PCS Programs; Homemaker/Home Health Aide (H/HHA), Respite, Community Adult Day Health Care (CADHC), Veteran Directed Care (VDC), Community Nursing Home (CNH), Community Care Network (CCN) and the State Veterans' Home Program (SVH).
These programs are available for all eligible Veterans enrolled with Veteran Health Administration (VHA) and are intended to accommodate the increasing needs for the aging Veteran population to assist with remaining in a home environment safely in lieu of nursing home level care.
Duties include but are not limited to: PSA position position requires excellent relational and communication skills; advanced knowledge of and experience with the Computerized Patient Record System (CPRS), Consult Tool Box (CTB), Health Share Referral Manager (HSRM), Consult Tracking Manager (CTM), Microsoft Teams, Word, and Excel. The incumbent will also display excellent oral and written communication skills and the ability to work with others.
Time management skills and a high level of judgment are necessary. This position also requires independence of action, general latitude for decision making, and knowledge of information sources confirming complex questions, policies, and procedures within the PCS Programs. The incumbent plays a vital role in accomplishing tasks through an extensive knowledge and understanding of the organization, regulations, methods, and the other tools or recourses of management.
The incumbent provides daily administrative support to the GEC/NIC supervisory staff, NIC Coordinators and front line staff. The incumbent is primarily responsible for completing authorizations for personal care to local Home Health Aide agencies, Area Agency Agencies, and contracts with local community nursing homes.
The incumbent is responsible for ensuring the accuracy of authorized The incumbent plays a vital role in accomplishing tasks through an extensive knowledge and understanding of the organization, regulations, methods, and the other tools or recourses of management. Responsible for coordinating bi-annual patient satisfaction surveys to be sent to Veterans enrolled in the various programs.
Assists the Section Chief and Program Coordinator in preparing graphs and reports to management on the success of these programs. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Work Schedule: Monday-Friday 7:30 AM-4:00 PM Compressed/Flexible: As needed by department Telework: Not Available Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD05762A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Christal.Bess@va.gov · 813-816-7155 X100165
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $65599/yr.
This position requires a Other security clearance.
Applications close on 2026-10-16.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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