This Program Support Assistant position is located at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Hershel "Woody" Williams, VAMC in Physical Medicine & Rehabilitation Service (PM&RS).
The primary duties of the Program Support Assistant for PM&RS are to perform and lead a variety of administrative and clerical tasks associated with supporting the clinical admin work within the Service to ensure smooth and efficient functioning of clinical care.
Duties include, but are not limited to the following: The PSA duties include a mix of clerical, technical, and procedural support functions The incumbent will compile, analyze, and track program information using spreadsheets, databases, and internal systems. Generates routine and special reports to monitor performance improvement metrics or outcomes Receives, logs, reviews, and routes correspondence and documents following established medical center procedures.
Draft, format, and prepare general correspondence, meeting materials, and program related reports. Maintain calendars, schedule meetings, and assist with coordinating logistics for medical center surveyors, site visits, leadership retreats, etc. Serves as a liaison and point of contact for internal staff, Veterans, families, vendors, and stakeholders.
Assists with program compliance, track performance measures, and identify issues requiring administrative intervention Maintains databases, such as Talent Management System (TMS) reports, personnel folders, or document repository and resolves routine technical issues. Position uses all types of Microsoft Office applications (Excel, Word, PowerPoint, Teams, Publisher, etc.) and specialized service specific computer applications.
Assists with coordination of computer information needs of new and existing employees. The incumbent will support resource and budget management with attention to accountability and tracking needs. Assists with ordering and organization of office supplies and equipment, coordinates support materials for meetings, and provides courteous, professional frontline support.
Tracks open action plan activities, documents steps taken towards objective, monitors timely deliverables, and follows actions to completion. The PSA will assist in developing a systematic approach to assessing and improving organizational performance, efficiency, and effectiveness, making improvement recommendations for implementation, and supports implementation of process modification or approved policy adjustments.
Attends meetings as a meeting recorder, coordinates meeting logistics, prepares timely agenda and minutes and delivers effective communication to meeting attendees. Work Schedule: 8:00am to 4:30pm, Monday - Friday Telework: Not available. Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA) - Physical Med & Rehab/PD21013O Relocation/Recruitment Incentives: Not authorized.
There is no educational substitution at this grade level.
jennifer.darling@va.gov · 423-979-1412
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $65599/yr.
Applications close on 2026-10-14.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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