This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Central Virginia Healthcare System, Richmond, Virginia, assigned to Social Work Services (SWS) and serves as the Program Support Assistant to the Social Work Service Line and its Programs, supervised under the Assistant Chief of Social Work.
Major Duties Include but are not limited to: Provides Administrative Support and Program Development, to assist with data collection and tracking, analysis of trends, report preparation, management of motor pool, and implementation of best practices. Identify and develop ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.
The incumbent takes initiative in certain aspects of program planning and development, manages resources, and establishes and maintains communications with such services as Fiscal, Human Resource Management, Quality Management, Voluntary Services, and patient care services. Provides major and complex program, administrative, and technical assistance in the day-to-day operations and program planning/evaluation for the Social Work Service Line.
Provides staff support including office operations, information management, coordinates and integrates information necessary to the effective and efficient operation of all Social Work Programs. Ability to communicate with Social Work staff and Veterans. The incumbent performs telephone and walk-in triage and brief assessment, assists Veterans, families, medical center staff and community agency personnel who are seeking Social Work services.
Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. Other duties as assigned. Work Schedule: Monday-Friday, 8:00am to 4:30pm Telework: Ad Hoc - As determined by the agency policy Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD015380 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
adrienne.joyner@va.gov · 980-401-2558
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52710 – $68524/yr.
This position is eligible for telework.
Applications close on 2026-10-30.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-26 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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