The Program-Support Clerk (PSC} position is located in the Community Health Nurse Coordination Program (CHNC) within Nursing Service at the James H. Quillen Veterans Affairs Medical Center at Mountain Home, Tennessee. This office potentially serves all Veterans who are enrolled with Mountain Home Healthcare Systems.
Duties include but are not limited to: Serves as receptionist for CHNC office;.this involves receiving visitors who include community agency representatives, employees, etc. Receives and screens the majority of telephone calls and all visitors; ascertaining the nature of the call or visit, and determining when the call or visit requires immediate transmission.
Provides information to healthcare providers such as scheduled return appointments, medication refill status and scheduled admission status as applicable for continuity of care. Provides applicable information to the community based agencies, via fax such as results of procedures, x-rays, labs. Schedules follow up procedures, and transportation eligibility/information as known and applicable to continuity of care.
Processes all incoming/outgoing correspondence such as general mail, faxes· that include medical information, and home health certifications and re-certifications and orders. Independently processes, tracks and follow up on received orders from· home health agencies for provider signature, and returns to the agencies to facilitate timely payment to the agencies and to timely care to the Veteran.
Assists in processing annual reports for CNH program, ALF, ADHC, Residential Care oversight and monitoring. Performs all other duties as assigned. Work Schedule: Monday-Friday, 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk/PD075990 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Sharkita.Thompson@va.gov · 6158738845
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $52957/yr.
Applications close on 2026-11-05.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →