As the Prosthetic Clerk of the Prosthetic and Sensory Aids Service (PSAS) at the Southeast Louisiana Veterans Healthcare Center and its outpatient clinics. This position has a high degree of visibility throughout the medical center and the public as a result of direct patient care contact with the veteran population, many of whom are severely disabled. A display of a positive image on behalf of the VA is critical and required.
Meets public and record the arrival of all patients reporting to Prosthetics. Informs Prosthetic staff of the arrival of scheduled appointments, walk-ins, etc. This also includes answering the PSAS phone line(s) and taking appropriate action to help resolve issues. He/She will distribute stock to eligible Veterans and post stock issues to the Veteran's Prosthetic record using the appropriate software. This involves mailing of items directly to Veterans when needed.
The incumbent must be able relay information and identify and resolve problems between PSAS and its customers, both internal and external. Examines clinical health record, claim folders and applications, identifies priorities on open/pending requests to comply with Prosthetic Clinical Management (PCM) consult mandates, and ensures the requests are posted to suspense log to verify workload statics used.
He/She will assist in filling out, receive, scan, track applications and other supporting documentation on behalf of the service. In addition to, fielding questions and updates to patients, families, staff etc.
He/she is responsible for entering data used in preparing and submitting numerous facility Central Office reports; Prosthetic Order Report, VA CO Patient Satisfaction Survey Report, Decision Support System (DSS) and the VACO national Prosthetic Patient Database (NPPD) report.
Knowledge of VISTA Prosthetics Package to dispense common, off-the-shelf prosthetic items to patients and to complete appropriate computer transactions in the patient's computer file and supply accountability programs. Knowledge of common administrative functions to act as receptionist, take messages, and to answer questions about the Prosthetics Service, process mail and correspondence, files maintenance and correspondence control.
Knowledge of medical, orthotic and prosthetic terminology. Ability to communicate effectively with broad range of veterans with varying disabilities and competencies. Display knowledge and skills in the use of office automation equipment, such as computers, computer programs (Windows, Word Perfect, etc.) facsimile machines, printers, calculators, copiers.
Knowledge of the various program requirements sufficient to make substantive distinctions in the clerical and administrative operations of the office regarding policies, directives, priorities, and commitments, to facilitate walk-ins and telephone communications with patients. This position requires a fully qualified typist Submit request for quote forms to contractors and vendors to obtain pricing for fabrication or repair of durable medical equipment.
Dispense off the shelf inventory items to patients and stock post the items to the patients' 2319 transaction record screen. Make minimal micro-purchases to pay invoices/quotes received in the service. Assemble equipment (basic assemble) needing to be delivered to specialty services i.e., walker, wheelchairs, bathroom equipment. Work Schedule: Monday- Friday; 7:30am-4:00pm; subject to change based on the needs of the facility. Virtual: This is not a virtual position.
Position Description/PD#: Prosthetic Clerk (OA)/PD07587A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
caesare.toliver@va.gov · 504-326-7620
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $52975/yr.
Applications close on 2026-10-01.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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