The incumbent serves as a Quality Assurance Specialist assigned to the St. Louis Regional Office located in Overland, MO. The primary purpose of this position is to conduct quality assurance reviews of work completed and assist in conducting and developing training. The incumbent is responsible for quality assurance reviews in all areas within his/her assigned division.
The incumbent develops and uses various types of quality assurance analysis techniques. The incumbent is required to develop and incorporate current procedures and procedural changes to keep pace with the organization in the fluctuating workload environment. The incumbent conducts reviews of completed work to ensure compliance with applicable regulations, guidelines, policies and locally generated procedures and creates reports such as an individual checklist and an excel spreadsheet of all quality findings. Results of quality assurance checks are consolidated into reports that are forwarded directly to the unit supervisor for inclusion in briefings given to the RO director. These reports are used to evaluate local training, develop training plans, evaluate employee performance and determine employee awards, and aid in ascertaining the effectiveness of each division. Conducts and develops new hire and initial position training for employees in new positions along with refresher and on the job training as needed. Evaluates and communicates progress of training to the quality assurance supervisor and including identifying possible areas of incomplete training and/or incorrect interpretation of training given. The incumbent assists the divisions with solutions to address error trends by refocusing training if needed. Assists management with the creation/ updating of training materials. May participate in special projects. Work Schedule: Full time, Monday through Friday 7:30am to 4:00 pm Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Position Description/PD#: Quality Assurance Specialist, 03468A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
An unofficial or official copy of your transcripts must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education: http://ope.ed.gov/accreditation/ If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
William.Jones23@va.gov (313) 596-7200
Source: USAJOBS.gov — U.S. Federal Government
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