The Assistant Chief Nurse/Patient Centered Care Coordinator-Veteran Experience Officer executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines, influence organizational mission and health care, and responsibility for outcomes.
Duties include but not limited to: The Assistant Chief Nurse demonstrates performance and leadership that is broad enough to improve the care for a group of patients. Functions as a self-directed clinical leader, educator, and consultant utilizing management theory in collaboration with Patient Care Service (PCS) and other services.
Establishes and maintains effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Assists Nurse Managers (NM) to carry out the functions and activities expected of them. Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care and Patient Experience.
Ensures administrative support and guidance while providing oversight for the delivery of nursing care and management of nursing personnel and clinical resources. Assumes responsibility for the coordination of care within the program focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines.
Influences care and patient experience outcomes by collaborating with members of the interdisciplinary team. Provides coordination and accountability for all regulatory and environmental surveys and adheres to mandatory response timelines Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.
Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care and overall patient experience program Contributes ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing organization-wide, while assisting in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs.
Collaborates with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Full Time, Monday - Friday 7:30 am - 4:00 pm (extended hours as needed, schedule subject to change based on agency needs).
Telework: Ad hoc available at discretion of supervisor. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Robbie.Lee@va.gov · (334) 272 - 4670 X55598
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $101629 – $169423/yr.
This position is eligible for telework.
Applications close on 2026-11-06.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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