As part of the Senior Leadership team for the Medical Center, the Registered Nurse - Chief of Quality provides leadership, oversight, direction and development in performance improvement, utilization review, risk management, patient safety, data management, strategic and operational planning, and performance management processes throughout the Medical Center.
They function in a leadership role, assisting and supporting the Director in accomplishing the goals of the Medical Center.
The RN - Chief of Quality provides administrative oversight and executive leadership and accountability for the Performance Improvement Management Service programs and processes at the Syracuse VAMC.
The incumbent is a professional registered nurse who works collaboratively with leaders of other departments, services, programs, and executive leadership to strategically plan, implement, monitor, evaluate, and improve care, as well as meet operational goals of the Medical Center, VISN 2 and Central Office.
They will demonstrate a practice of an executive nature, comprised of complex leadership and administrative components, associated with critical health care issues and activities that influence organizational mission, healthcare, and policy.
The RN - Chief of Quality has overall responsibility and administrative oversight and direction for the facility wide programs listed below including ensuring integration of these programs into the facility's Performance Improvement Program to improve care, reduce risk to patients and staff and to foster a culture of safety in the organization: Accreditation/Continuous Readiness Review Programs: The Chief of Quality is responsible for ensuring the V ASDHS has systems in place for accomplishing successful surveys or reviews by The Joint Commission (TJC) that include Hospital, Behavioral Health, Home Care and Nursing Care Centers programs and other regulatory agencies internal/external to the organization, such OIG-CAP and the Long Term Care Institute (LTCI).
The Chief of Quality ensures the PIMS staff provides continuing education and training to all employees regarding the standards/requirements of these accrediting/regulatory agencies. Patient Safety (PS) Program: The Chief of Quality is responsible for the oversight and implementation of an effective PS Program that promotes a culture of safety throughout the organization.
This program is designed to assess, monitor and evaluate organizational compliance with professional standards of practice, TJC National Patient Safety Goals and standards, the VHA National Center for Patient Safety requirements and applicable regulatory agency standards.
Protected Peer Review Program: The Chief of Quality is responsible for the oversight and implementation of an effective Protected Peer Review Program in compliance with the VHA Protected Peer Review Directive /including overseeing the duties and responsibilities of the facility Peer Review Coordinator.
Risk Management (RM) Program: The Chief of Quality is responsible for the oversight and implementation of an effective RM Program designed to minimize the probability of adverse risk to patients, staff and visitors. The RM program assists in protecting the assets of the facility and prevents loss by accurately identifying, reporting, tending, reviewing, and correcting problems leading to incidents through risk identification and analysis.
External Peer Review Program (EPRP): The Chief of Quality is responsible for the oversight and implementation of the EPRP and maintains positive relationships with the EPRP organization, the West Virginia Medical Institute (WVMI), to ensure timely completion and submission of EPRP reviews. Utilization Management (UM): The Chief of Quality is responsible for the oversight and implementation of an effective Utilization Management Program.
This includes overseeing the duties and responsibilities of the facility Utilization Management Staff under Quality Management Service. Data Management: The Chief of Quality is responsible for the oversight and implementation of an effective Data Management Program. This includes overseeing the duties and responsibilities of the facility Data Management Staff under Quality Management Service.
Process Improvement: The Chief of Quality is responsible for the oversight and implementation of an effective Process Improvement Management Program. This includes overseeing the duties and responsibilities of the facility Lean/Six Sigma/Process Improvement Program under Quality Management Service. The Chief of Quality functions as an administrator, leader, educator, and consultant applying management theory in collaboration with other services.
Additional duties as assigned VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position Relocation Incentive: May be Authorized
kelli.bencic@va.gov · 716-458-6982
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $123817 – $164671/yr.
Applications close on 2026-11-09.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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