Lt. Col. Luke Weathers, Jr. VA Medical Center, Memphis Tennessee is currently recruiting for Registered Nurse-Clinical Contact Center. The Registered Nurse delivers fundamental knowledge-based care to assigned clients while developing technical skills. Assesses, plans, implements, and evaluates care based on age-specific components.
Assumes responsibility for the coordination of care focused on patient education, self management, and customer satisfaction throughout the continuum of care.
The Registered Nurse (RN) Clinical Contact Center is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.
Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs. The RN is responsible is responsible for providing competent, evidence-based care to assigned patients. The individual will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation.
The CCC RN Provides direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness based on the application of the nursing process which includes systematic data gathering, assessment, use of appropriate nursing judgment and evaluation of human responses to actual or potential health problems. The CCC RN role is complex, requiring flexibility, independent decision making, and collaboration.
The CCC RN is a proficient communicator and provides timely, appropriate advice, and guidance to patients and/or their representatives who seek assistance with healthcare issues. The CCC RN communicates through a structured process in which information is exchanged clearly and accurately among team members.
They must be able to utilize appropriate internal and external resources to the virtual encounter, report unusual occurrences and adverse events, integrate, and apply pertinent aspects of governing initiatives, directives, memorandums, and clinical practice guidelines to their professional nursing practice. Actively assesses situational elements to gain understanding and maintain awareness to support team functioning and improve care at the workgroup/unit level.
Considers recommended dispositions and interventions from clinical decision support tools to assess and address the clinical needs of patients. The CCC RN recommendations reflect the uniqueness of each patient and their health concerns as well as disease processes and adaptation. Recommendations may be emergent and include those to preserve life, prevent disability, or promote health and well-being, including teaching and counseling.
Seamless and consistent care is also provided during public health emergencies and natural disasters as a bridge until access to usual health care resources can be resumed, promoting safety and continuity along the continuum of care.
The CCC RN consolidates these services through one center, using telehealth modalities to serve Veterans that receive care at a facility within the VISN, and expanding the service area when necessary for planned coverage of other VISN'S, to provide care to traveling or relocating Veterans, and to implement the Emergency Preparedness Plan.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Pay Schedule: NF96 Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
APRIL.HILZENDAGER@VA.GOV · 615-955-6098
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $73948 – $134618/yr.
This position requires a Other security clearance.
Applications close on 2026-10-12.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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