PACT/Primary Care: The Greenville Outpatient Clinic- PACT maintains the health and manages the care for patients with a variety of medical problems including hypertension, diabetes, arthritis, cancer, congestive heart failure and other chronic diseases. The clinic is designed to provide comprehensive primary services, including gender specific care for Veterans.
The Registered Nurse will serve as a primary care nurse in support of the physician or advanced practice provider. Duties will include, but not be limited to, oversight of nursing staff, patient intake, documentation, point of care testing and health screening. The RN will assess, triage, take histories and document conditions and concerns for Veterans presenting to the clinic and via the telephone.
The RN is responsible for promoting an environment that supports caring and courteous service, safe patient care, and positive working relationships. The clinical nurse will coordinate care through the health continuum using health education, health coaching, and health promotion. General Description of Assigned Duties: The PACT Registered Nurse provides direct Veteran care and care coordination, as it pertains, to Veterans and their care within the Primary Care Department.
Manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels. This nurse provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization.
The PACT Registered Nurse evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional outpatient nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes.
Supports colleagues through knowledge sharing to provide safe, quality outpatient nursing care. Shares educational findings, experiences, and ideas with peers. Questions PACT clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain evidence-based-practice. The PACT Registered Nurse assumes the role of Charge or Co-charge Nurse. Demonstrates timely and effective communication. Promotes seamless care coordination.
Ensures effective and timely management of CPRS alerts, Call Center Relay Messaging Queue (CMRQ), and Secure Messaging by ensuring that patients' requests are acknowledged within 72 hours of receipt. Consistently complies with the Standard of Work (SOW) for ED and Inpatient 2-day post discharge calls. Collaborates with patients and interdisciplinary teams. Responsible for a robust chronic disease management program.
Monitors PACT metrics with particular emphasis on HEDIS measures. Demonstrates proficiency in PACT reports including eQM (electronic quality management), VSSC (VA Support Service Center), SAIL and Primary Care Almanac, and PACT Compass. Collaborates with the patients and care teams to develop meaningful goals for patients. Contributes to Accreditation Readiness including Quick Sweeps, Environment of Care (EOC) rounds, and clinic daily logs.
Leads and/or participates in daily huddles. Initiates and follows through with patient schedule scrubbing days to weeks in advance. Conducts Outreach to patients prior to appointment time to complete reminders. Triages walk-in patients and collaborate with providers to determine a plan of care. Conducts nurse visits and provide patient education. Rooms patients, performs treatments, administers medications, performs other patient care duties.
Follows up on Community Care Consults. Preferred Experience: 2-3 years Primary Care experience Direct patient care within the last 2 years.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday- Friday 8:00a.m.- 5:00p.m./ 7:30a.m-4p.m.
Telework: Not authorized Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Montrell.Gibson@va.gov · 504-914-0861
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $79316 – $147040/yr.
Applications close on 2026-11-05.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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