The RN is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, coordinates, and evaluates care based on specific surgical and age components. Provides comprehensive, professional, and personalized preparation of patients prior to surgical and/or medical procedures, to include patients scheduled to receive sedation and anesthesia care in the surgical setting.
The RN assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.
Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs. Case Manager Responsibilities Clinic: - Remains available in clinic setting with (Unit) NPs, Residents, Attending, and Technicians - Schedules patients based on the Clinically Indicated Date (CID) vs.
Patient Preferred Date (PPD) - Overbooks appointments as appropriate per provider order - Involves patient/family in care decisions and provides education based on identified needs - Triages non-scheduled patients- Submits orders for consults - Ensure appropriate pre-appointment labs/studies completed prior to appointment and reschedules accordingly Consults: - Manages consults to (Unit) within 2 days as follows using service agreement criteria: - Ensures studies and labs are ordered and completed per service agreement - Receives and/or schedule patients based on consults and determine appropriate clinic to schedule into - Discontinues consults with rationale Documentation/Correspondence: - Tracks and manages patient's paperwork such as SDI, FMLA, etc...
- Documents in CPRS as appropriate - Secure Messaging and saves to CPRS as appropriate - Places inter-facility and NVCC consults for radiation therapy - Communicates with non-VA and Inter-facility personnel as appropriate including: - Fax sending and receiving patient information.
- Secure email conversations regarding patient progress with consult - Orders and facilitates labs, studies, and medications requested by non-VA healthcare provider Scheduling: - Manages clinics and scheduling of patients as follows: - Coordinates with clinicians to create schedules and collaborates with clinic manager to open clinics accordingly - Changes clinic grid according to provider availability ensuring appropriate provider to patient ratio and appropriate acuity for provider ability - Schedules patients based on the Clinically Indicated Date (CID) vs.
Patient Preferred Date (PPD) - Responds to ancillary staff questions and concerns regarding patient care issues with scheduling - Schedules Pre-Op and Post-Op appointments per operation date and provider CID follow up date - Ensures follow up care is provided for after patient completes radiation/chemotherapy treatment.
Other: - Participates in development of unit goals, standards, protocols, policies, and standard scheduling pattern - Retrieves phone message from voicemail and returns phone calls daily as appropriate.
- Makes sure all appropriate pre-appointment paperwork is received by patient - Ensures (unit) as the appropriate educational material for patients and develops new educational material as needed - Create and maintain clinical & surgical provider coverage calendar - Enters appropriate medications, labs, testing, supplies needed for appointments - Troubleshoots with MSAs for patient scheduling and complaint issues.
- Participates in responding to Congressional issues - Advises/assists patients on interdisciplinary contact information such as: Social Worker, Oncology, Radiology, etc... - Reviews incomplete encounters and notes and assist is its completion process. Preferred Experience: BSN minimum of 1 year Surgical or Clinical experience. Work Schedule: Mon-Fri, 7:00am-3:30pm . Hours could change due to the needs of the facility .
Telework: Not available Virtual: This is not a virtual position.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Michele.Howard2@va.gov · 909-871-7413
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $103350 – $186937/yr.
This position requires a Other security clearance.
Applications close on 2026-10-16.
There are 2 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-10 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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