The Secretary of the Senate's Senate Gift Shop is seeking a Sales Associate/Engraver . The complete vacancy announcement and application may be found on the United States Senate Career Page at https://sen.gov/YO0NL.
This is retail, engraving, and customer service work assisting Senate staff and customers with gift items. Other duties include assisting with the maintenance of store and warehouse inventory. Work is bound by Secretary of the Senate policies and procedures; the U.S. Senate Handbook; and the Senate Ethics Manual, but requires independent judgment in setting priorities and handling assignments.
ESSENTIAL FUNCTIONS Perform functions of sales associate; provide customer service to patrons of the store; process cash and credit card transactions, provide customers with receipt and return policy, determine shipping charges, and prepare items to ship to customer.
Assist customers with gift selection, special requests, inquiries, purchases, and returns; inform customer of custom options, shipping, engraving, and additional product information; resolve customer complaints; and process mail orders transacted by phone or in person.
Fulfill engraving orders for the Senate Gift Shop; determine ability to engrave on various items due to size/shape of item and composition of item; prioritize engraving orders; adjust engraving equipment and computer settings to process engraving requests; consult with front office on questions regarding order; maintain engraving files; coordinate with vendor to have artwork digitized; maintain files of digitized information; and return completed orders to front office for final processing.
Track inventory of merchandise; notify warehouse personnel and front office of reordering needs; and assist Inventory Control Specialist with warehouse responsibilities for all Gift Shop merchandise. Maintain current knowledge of the Gift Shop’s Emergency Action Plan (EAP) and Continuity of Operations (COOP) plan; participate in periodic exercises and drills. Provide all customers with the highest level of customer service.
See minimum qualifications above for education details and Licenses & Certifications.
This position is with Senate, Legislative Branch.
The posted pay range is $55628 – $94847/yr.
Applications close on 2026-11-10.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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