WHAT IS Taxpayer Services (TS)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operation Support - Taxpayer Services Operations Support (TSOS) REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Receives telephone calls and visitors for the manager, determines which calls can be answered personally, and which can be directed elsewhere.
Obtains needed background information before referring calls to the manager. Receives and reviews all incoming mail and correspondence for the manager, referring items of special importance to the manager. Routes correspondence to staff members and establishes controls for response to action items. Reviews incoming directives and issuances, bringing those of interest to the manager's attention.
Drafts or prepares routine correspondence and other written materials in final form on own initiative. Maintains the appointment schedule for the manager, making final commitments, and advises the manager of appointments and commitments that might affect future decisions. Arranges meetings and conferences for the manager, including space, time, and staff.
Assembles background material for agenda items, summarizes material for the manager's use, and informs participants of topics to be discussed. Reviews correspondence and action documents prepared for the signature of the manager for grammar, format, clarity of information and conformance with the manager's viewpoint. On own initiative, returns to the originator for correction. Maintains manager's confidential files and establishes and maintains administrative files.
Performs administrative support assignments for the organization. Collects data for the annual budget estimates and consolidates into the annual budget submission. Sets up controls to monitor expenses during the year and recommends budget adjustments to deal with changing situations such as availability of funds. Prepares periodic and annual reports including summary and presentation of program information in appropriate format.
Prepares requests for procurement of supplies and equipment; completes personnel action requests. STANDARD POSITION DESCRIPTIONS (SPD): PD94493 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $64290 – $91815/yr.
This position is eligible for telework.
Applications close on 2026-10-30.
This is a Day Shift; Monday - Friday 8:00AM - 4:30PM 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-26 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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