The Military to VA (M2VA) Program Coordinator serves as the facility lead for the coordination, oversight, and delivery of transition and care management services for Post-9/11 Service Members and Veterans (SM/Vs).
VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Duties include but are not limited to the following: The Incumbent provides overall leadership, coordination, and administrative oversight of the M2VA Program, including planning, implementation, ongoing operations, and evaluation.
Follows Veterans Health Administration (VHA) policy requirements and develops local systems to identify and track post 9/11Servicemembers/Veterans (SM/Vs) served by the facility and community who belong in this special priority group.
This may involve use of the OEF/OIF Department of Defense (DOD) Registry, Veterans Information System (VIS), Patient Treatment File searches, Veterans Health Information System and Technology Architecture (VistA), Care management Tracking and Reporting Application (CMTRA) and appropriate electronic health record system, Northeast Program Evaluation Center (NEPEC) data reports and/or Classification reports, Patient Data Exchange, Network Health Exchange, and contacts within the community.
The M2VA Program Coordinator addresses Congressional inquiries and Veterans Integrated Service Network (VISN) and Department of Veterans Affairs (VA) Central Office action items as requested. Coordinates comprehensive program elements and services for preventive mental and physical health evaluations for program participants within the facility and any outlying Community-based Outpatient Clinics (CBOCs).
Monitors procedures for referrals between the VA medical center, Military Treatment Facility and/or community hospitals that promote appropriate and timely inter-facility transfers. Responsible for management of the Military Treatment Facility referrals and other identified post 9/11 SM/Vs located in the catchment area. Ensures registration of appropriate Veterans for clinical, administrative, and outcome purposes.
Collaborates with Enrollment and Eligibility staff to ensure access to care. Establishes performance and outcome standards for the facility TCM Program that promote quality and efficiency of services in coordination with the overall goals of the medical center and those of the VISN and VA Central Office, as well as evaluating and documenting the program's effectiveness.
The incumbent serves as the Point of Contact (POC), for the M2VA Program and assumes all the technical, administrative, and clinical responsibility for management of this program. Serves as the primary point of contact, coordinator, and lead case manager (when appropriate) for the Military to VA Program, ensuring timely and coordinated access to healthcare and supportive services for Post-9/11 Service Members and Veterans.
Ensures that all Post 9/11 SM/Vs are screened for the need for case management services and that those in need of a case manager are referred to the Complex Care Referral Team (CCRT) and assigned a Lead Coordinator accordingly particularly those who are severely injured or ill. Manages, coordinates, and advocates for the provision of individual and family treatment as well as other services as needed.
Ensures Veterans are referred to other organizations and community resources (i.e., housing alternatives, personal care services, transportation resources, etc. or other VA governmental resources) for services not available from the VHA facility. Monitors and reviews monthly CMTRA updates for compliance with the clinically determined contact plan.
Advocates on behalf of the post 9/11 SM/Vs to ensure that services and benefits are obtained in a timely manner and in keeping with the VA's goal for excellence in customer service. Maintain collaborative relationships with Vet Centers, Veterans Benefits Administration (VBA), military treatment facilities, Veteran Service Organizations, and community agencies to promote coordinated service delivery.
Monitors policy and procedures to ensure compliance with Joint Commission (JC), Commission on Accreditation of Rehabilitation Facilities (CARF), and other accrediting bodies and regulatory standards as needed. Performs other duties as assigned and can, at times, assist other incumbents or perform special assignments to meet the needs of the healthcare system.
The incumbent may be assigned to other areas of need in the health care system, as determined necessary by the direct supervisor and/or the Integrated Care Community (ICC) Director in consultation with the Social Work Executive. Work Schedule: Monday-Friday 7:30am to 4:00pm Telework: Ad Hoc Emergency Telework MAY BE Authorized Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
AMY.BAKNER@VA.GOV · 612-629-7180
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $92643 – $120438/yr.
Applications close on 2026-11-05.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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