This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five yrs) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application.
Former EDRP participants ineligible to apply.
This Social Work position is located at VA Western New York Healthcare System (VAWNYHS) in the Health Care for Homeless Veterans (HCHV) program. VAWNYHS is a complexity level 1B facility that includes two (2) medical campuses and six (6) rural Community Based Outpatient Clinics (CBOC). They utilize interdisciplinary models of care coordination, collaboration, streamlined clinical work processes, commitment to evidence-informed staffing and evidence-based clinical practices.
Major duties and responsibilities include but are not limited to: -Responsible for Veterans in the Health Care for Homeless Veteran Case Management Program, ensuring Veterans receive safe, quality services. -Provides outreach services to engage homeless Veterans. -Independently conducts interviews and assessments for the purpose of connection to VA and community-based services, resources and care.
-Possesses extensive knowledge of eligibility criteria for VA homeless programs, local housing resources and how to access the local homelessness system. -Assists unhoused Veterans to enroll in VA healthcare and apply for local, state or federal benefits, including social security or VA service connection. -Advocates on behalf of Veterans who may have encountered barriers to accessing shelter, housing or care.
-Collaborates with local emergency departments, military treatment facilities, police, and other community partners who may encounter unhoused Veterans in need of services. -Educates Veterans about available resources in the local community, providing referrals for requested services and ensuring linkages to programs.
-Coordinates care serving as an advocate on behalf of the veterans to ensure comprehensive delivery and linking and referring veterans to the VA Medical Center, VA Regional Offices and/or community agencies. -Functions effectively within interdisciplinary teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care.
-Collaborates with the entire HCHV team to ensure high quality, effective, Veteran-centered services at the patient and programmatic levels. -Collaborates with HCHV leadership/team members to develop/enhance educational materials to promote care coordination services. -Responsible for obtaining/maintaining training in Tele-mental Health and all other virtual modalities supported by the VA and provides virtual care to Veterans when clinically appropriate.
-Act as advocate when it serves the best interest of the Veteran and family members/caregiver. When appropriate and feasible, educate and encourage the Veteran to advocate on his/her behalf, thus fostering a sense of independence and empowerment. -In the event of a medical or psychiatric emergency, staff will follow the protocol of his/her respective mental health unit/program and Western New York HCS.
-Documents Social Work interventions and activities in patient's clinical record and ensures appropriate handoff when transferring of patient care. The incumbent will enter all Veteran/family contacts in the electronic medical record using appropriate note titles and templates. This information will be entered in a complete, confidential, and professional manner to ensure the information on the Veteran is shared with other VA staff.
-Establishes and maintains positive working relationships with employees, volunteers, consumers, and stakeholders within the VA and outside community agencies. -Attends all appropriate staff meetings (e.g. HCHV team meetings, Social Work staff meetings, Social Work meetings, discharge planning meetings, supervision meetings, committee meetings, workgroups, etc., as appropriate) and perform other duties as required.
The incumbent participates in committee assignments and initiatives, as deemed necessary by the service manager. -Will collaborate in the performance improvement processes and comply with performance measures as required by the VA for their specific population and/or program.
-Collaborate with the Veteran's' primary care team members to coordinate monitoring activities making recommendations for referral of Veterans to a variety of appropriate programs such as health MHICM, PRRC, etc. -Maintaining awareness of suicide treatment options and making recommendations as indicated. -Assures high risk patients have completed and received a copy of safety plan which documents patient goals.
-Collects and reports data related to risk behaviors, safety plan completion, outreach activities and high-risk monitory as required by local administration, VISN, and VACO OMHSP. -Other duties as required. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Available on an Ad-Hoc basis only Virtual: This is not a virtual position. Functional Statement #: 74973F/74974F EDRP Authorized: Former EDRP participants ineligible to apply for incentive.
Contact VISN2EDRPCoordinators@va.gov, the EDRP Coordinator for questions/assistance. Learn more Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
kelli.bencic@va.gov · 716-458-6982
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $64543 – $101524/yr.
This position is eligible for telework.
Applications close on 2026-10-19.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-13 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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