DCSA's Office of Customer Success is seeking a Strategic Analyst to help shape the future of how the agency serves its customers & advances its mission. In this dynamic, high-impact role, you will lead complex analyses & strategic initiatives that drive customer success, business development, & enterprise growth.
You will assess customer needs & market demand; identify service gaps, adoption barriers, & emerging opportunities; & develop data-informed recommendations that enhance the agency.
As a STRATEGIC ANALYST you will be responsible for the following duties: Performs strategic analysis of customer needs, stakeholder concerns, market conditions, governance expectations, and enterprise service adoption trends to support DCSA's transition to operating as a customer-centric business.
Exercises accountability for designing and establishing strategic approaches, analytic frameworks, measures of effectiveness, and cross-functional recommendations that ensure DCSA's customer-facing strategies align with broader agency goals, customer demand, and national security priorities.
Identifies, assesses, and recommends business development and strategic growth opportunities to expand adoption of DCSA products and services across federal agencies, DoW components, the Intelligence Community, and the Defense Industrial Base. Conducts descriptive, trend, performance, risk, customer experience, requirements, policy/program, and enterprise integration analyses to identify root causes, assess emerging issues, and develop strategic recommendations.
Leads and coordinates cross-functional working groups and matrixed efforts across OCS and DCSA business units, including Personnel Vetting, Industrial Security, Acquisition and Technology, and Security Training, to align enterprise actions with customer needs and strategic priorities.
Advises supervisors, OCS leadership, DCSA senior leaders, and cross-functional stakeholders on customer-facing risks, service alignment issues, growth opportunities, enterprise impacts, and actions needed to improve economy of scale and reduce duplication across government. Performs other duties as assigned.
Substitution of education may not be used in lieu of specialized experience for this grade level.
DHRS-DDCSA@dla.mil · 614-693-4444
This position is with Defense Counterintelligence and Security Agency, Department of Defense.
The posted pay range is $143913 – $187093/yr.
This position is eligible for telework.
This position requires a Sensitive Compartmented Information security clearance.
Applications close on 2026-10-05.
There are 3 openings for this position.
This position is open under the 'Nguard' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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