The incumbent serves as a Supervisory Transportation Specialist - Mobility Manager and manages all Veterans Transportation System (VTS) and Beneficiary Travel (BT) Program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation.
This position reports to the Medical Administration Officer at the VA Connecticut Healthcare System in West Haven CT.
The Supervisory Transportation Specialist - Mobility Manager supervises/ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness. They serve as the Contracting Officer Representative for all transportation contracts, including common carrier, Special Mode, ambulance, and air ambulance.
The incumbent is also responsible for working with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans' access to care.
Major duties include but are not limited to: Manages the Veterans Transportation Program at the facility which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments within the Medical Center's catchment area. Orchestrates travel for eligible enrollees through mileage reimbursement and contracted travel modes.
Plans, develops, evaluates, markets and directs key administrative activities in multiple programs related to transportation system for Veterans, active-duty service members, Caregivers and others in metropolitan and rural/remote rural areas, especially those which are disabled, frail, elderly or receiving life dependent treatments (dialysis, chemo-therapy, radiation therapy, etc.).
Conducts complex and special studies for efficiency and productivity and recommends changes or improvements in work methods and procedures. Identifies resources (staffing, funding, equipment, facilities) required to support varied level of program operations.
Manages transportation budget, analyzes organizational budgets, and provides advice and recommendations to Medical Center management, as appropriate, including critical budget areas and all Transportation program matters. Serves as Contracting Officer Representative for all transportation contracts, including common carrier, special mode, ambulance, and air ambulance. Provides consistent and effective outreach to community transit authorities.
Coordinates the preparation and submission of recurring monthly, quarterly, and annual performance improvement reports, management briefings, summaries, and a wide variety of nonrecurring reports; Assures performance measures and standards issued by various accrediting, regulatory, and higher agency authorities.
Performs the full range of supervisory responsibilities to include but not limited to establishes guidelines and performance expectations for staff; observes and evaluates employees' performance; provides advice, counsel, and instruction to employees on both work and administrative matters; hears and resolves minor complaints and grievances; reviews, approves or disapproves leave requests; adjusts work procedures among staff according to workload, etc.
Assures that all transportation staff obtain and maintain appropriate licenses, certifications, and training appropriate for each position. Performs other related duties as assigned. Work Schedule: Full-Time,40 Hours a Week, Monday- Friday,8:00am -4:30pm, EST. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Supervisor Mobility Transportation Specialist/PD99781-S Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not authorized. Notifications: This position is in the Competitive Service. This position is not a Bargaining Unit position. This position is covered by locality-based comparability pay. Valid Drivers License.
Veterans' preference does not apply for internal or other current permanent Federal agency employees. Selectee required to serve one year supervisory/managerial probationary period. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C.
4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action).
The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
emily.wayne-lane@va.gov · 781-687-2000 (6764)
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $88005 – $114413/yr.
This position is eligible for telework.
Applications close on 2026-11-05.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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