WHAT IS THE INDEPENDENT OFFICE OF APPEALS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position is to be filled in following area: Supervisory Appeals Officer - Appeals Team Manager (Settlement Officer) This job/announcement is open only to current permanent IRS competitive service employees in the Independent Office of Appeals business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Participates with the Area Director in the development of program plans and otherwise assists in the administration of the office. Coordinates function with Counsel and Operating Division officials as required to review workflow, procedures, and training to ensure proper administration of the law.
Maintains effective relationships with managers and employees at all levels of the Appeals organization, and with taxpayers or taxpayer representatives. Interacts with taxpayers and representatives to determine and meet customer expectations. Holds conferences and negotiates issues to resolve tax disputes. Conducts legal research and makes reasoned judgments on matters of fact and law.
Evaluates the strength of the litigating position of contesting parties and negotiates case resolutions. Facilitates the success of the team members in promoting customer satisfaction, employee satisfaction, and business results. Approves settlements for cases that exceed team members' settlement authority. Ensures team member settlements and team objectives comply with appeals vision and values.
Analyzes new laws to determine possible impacts on Appeals' inventory and processes. Develops current and new tax law training, IRM sections, and guidelines/desk guides for the team as well as for all Appeals, Compliance, and Chief Counsel. Reviews new regulations, technical changes, and recent case law to assure controls are in place to properly administer new laws and ensure fair and equitable settlement of tax controversies.
Coordinates and leads the team to implement changes related to technology, processes, procedures, and the new tax laws STANDARD POSITION DESCRIPTIONS (SPD): PD97912 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $125776 – $197200/yr.
This position is eligible for telework.
Applications close on 2026-10-05.
This is a Tour of Duty: Day Shift, Monday-Friday 8:00 am- 4:30pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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