EBSA plays a vital role in protecting the retirement, health, and other job-based benefits of America's workers, retirees, and their families. We issue effective regulations, offer comprehensive education and assistance to workers, plan sponsors, fiduciaries, and service providers, and rigorously enforce the law. We serve workers, families, and the broader employee benefits community by protecting the security and integrity of the nation's benefit systems.
Benefits Advisors respond to participant and beneficiary inquiries and complaints and provide technical assistance on the obligations of employers, plan sponsors, and service providers under ERISA, COBRA, ACA, HIPAA, MHPAEA, etc. They resolve valid complaints through informal dispute resolution, refer complaints to enforcement involving potential criminal activity or plan wide issues that cannot be resolved informally, and serve as the focal point of the DOL liaison with the general public. Major duties for this position include, but are not limited to the following: Provide technical guidance to subordinates on issues related to pension and healthcare benefits by interpreting applicable laws and regulations, ensuring compliance, and applying Standard Operating Procedures and agency guidelines appropriately. Ensure that program strategies and activities are consistently aligned with the mission and objectives of the Employee Benefits Security Administration (EBSA), demonstrating a thorough understanding of its goals. Recommend allocation of resources to ensure compliance with program goals, effectively guiding subordinate staff in achieving organizational objectives. Provide comprehensive technical, policy, and planning assistance by developing a range of options designed to uphold the integrity, responsiveness, and operational effectiveness of the Agency's programs. Develop and maintain clear and comprehensive materials and procedural guidelines for technical assistance, ensuring all documentation adheres to established standards and provides dependable resources for stakeholders. Contribute to the formulation of both short-term and long-term strategies for the Agency's customer service program, and is responsible for drafting, documenting, and communicating these strategies to ensure effective implementation and alignment with organizational objectives. Independently manage competing priorities within the outreach, education, and assistance program, ensuring tasks are completed efficiently and deadlines are met. Develop a standardized review format to be followed in reviewing regional and national office assistance programs.
There is no substitution of education for the required specialized experience for this position at the GS-14 level.
carey.leslie.a@dol.gov 202-693-1000 X12099
Source: USAJOBS.gov — U.S. Federal Government
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