This position is located in the Consolidated Patient Account Center (CPAC) in the organization of the Chief Finance Officer (CFO) with the incumbent serving as the Manager of the Accounts Management Department. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions, and the integration of VHA Industry best practices.
Major Duties include, but are not limited to: Monitoring and evaluating administrative activities, implementing substantive recommendations for program improvements, ensuring effective use of office staff and resources within given timelines, and recommending needed changes to enhance services. Responsible for all accounts receivable activities for all the facilities assigned to the CPAC.
Ensuring that collection activities are conducted in accordance with established laws, rules, regulations, and policies Providing management oversight, guidance and direction for monitoring activities designed to ensure the integrity and accuracy of healthcare collection activities. Identifying negative trends and developing strategies for improvement.
Monitoring the review of claims data in order to identify patterns or trends and to ensure accurate billing in accordance with appropriate rules and regulations. Taking appropriate action to correct deficiencies when noted by reassigning work assignments, training, requesting additional staffing and/or overtime, and related actions. Ensuring maximum benefit payments are received from insurance companies and/or Third-Party administrators.
Maintaining accuracy and updating of current workflow tools to accommodate resource allocation. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday - Friday 8:00am-4:30pm Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Financial Management Specialist - Accounts Management/PD109000 and PD033640 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
shalita.oliver@va.gov · (919) 672-1636
This position is with Immediate Office of the Assistant Secretary for Human Resources and Administration, Department of Veterans Affairs.
The posted pay range is $89508 – $138370/yr.
This position is eligible for telework.
Applications close on 2026-11-12.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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