The position is located in the VA Portland Health Care System (VAPORHCS) and functions as the Chief of the Center for Development & Civic Engagement (CDCE). The position serves as the supervisor and manager of an integrated, cross-discipline service line comprised of Public and Congressional Affairs, Executive Communications, Voluntary Support, and Veterans Experience, which includes the Office of Patient Advocacy.
This position provides strategic leadership over closely related programs with the goal of maintaining a robust communications and customer experience department. The Center for Development and Civic Engagement the VA's nationwide program that manages voluntary service, philanthropic engagement and partnership solutions to support Veteran care.
The incumbent serves as the Veteran Experience Officer (VEO) at the VA Portland Health Care System (VAPORHCS) and will direct the programs and strategies that contribute to improving the Veteran experience, community engagement and public perception.
The VEO is responsible for the coordination and oversight of the VAPORHCS Veteran Experience and Patient Centered Care (PCC) initiative, the Facility and Service-Level Patient Advocate programs, the Congressional and Controlled Correspondence program, and the VAPORHCS Customer Satisfaction Survey program.
Duties and Responsibilities include but not limited to: Plans, designs, and executes a program to inform and educate the general and special publics about the organization's programs, activities, and services.
Works with public affairs to develop and disseminate management reports, provides public affairs and communications oversight for the health care system, including but not limited to media relations, stakeholder relations and civic engagement, employee communications, and internal and external communication via releases, events, and social media.
Performs at public speaking engagements, develops congressional relations, manages and responds to media inquiries, develops speeches, public service announcements, coordinates public events, and manages overall health care system communications. Serves as both project manager and project director with total responsibility for management and direction for the broadcast projects and systems.
Prepares or directs the preparation of all news releases, media advisories, public service announcements, social media posts and feature articles about the health care system. Oversee websites by ensuring information is accurate, current, accessible, and compliant with federal laws and VA/VISN policies. Evaluates quality and provides strategic direction of cross-platform visual information and communication provided by the department.
Collaborates with Logistics, Fiscal, Contracting, and other key stakeholders to make resource requirement estimates to include operations, supplies, personnel costs, and other related costs to the operation of Medical Media, Printing, Audiovisual Production, and Communication Technology. Responsible for the development, implementation, and evaluation of a strong congressional and community relations/civic engagement program.
Provides oversight and coordination of regularly scheduled stakeholder meetings with congressional representatives, VSO's, Community Veterans Engagement Board, and coordinates directly with VA Office of Congressional and Legislative Affairs and VA Office of Veterans Experience. Oversee the leadership team responsible for recruiting, onboarding, and training Customer Service Liaisons, Red Coat Ambassadors, and other front-line staff and volunteers.
Studies outcomes through analysis of Veteran feedback and performance data, ensures alignment with VA/VISN strategic goals and federal requirements, and coordinates these efforts across leadership, Patient Advocacy, Public Affairs, CDCE, and other programs to sustain a model of care that begins and ends with the Veteran.
Provides leadership and support to multiple committees, councils, boards, and workgroups focused on improving patient satisfaction and Veteran experience, ensuring that organizational goals and service standards are advanced through active participation, guidance, and collaboration. Serves as a change agent on VAPORHCS and VISN committees to ensure that quality customer service is provided to Veterans, their families, and other internal and external customers.
Serves as a first-line supervisor, exercising full supervisory authority over a multidisciplinary team of administrative and program staff (typically ranging from GS-5 to GS-11), responsible for performance management, workload assignment, training, hiring actions, and addressing employee concerns.
Work Schedule: Monday thru Friday, 7:30am - 4:00pm, PST Telework: On an ADHOC basis only Position Description/PD#: Supervisory Health System Specialist (Center for Development & Civic Engagement, CDCE)/PD218810 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Stacey.Tolle@va.gov · 503-220-8262 X57333
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $114684 – $149091/yr.
Applications close on 2026-10-26.
This is a Monday - Friday, 7:30am-4:00pm PST position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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