The Health System Specialist serves as the Ambulatory Care Operations Director / Group Practice Manager (ACOD/GPM). The primary purpose of the ACOD/GPM is to provide oversight and administrative management of all outpatient care services in the VAMC and related Community-Based Outpatient Clinics (CBOCs), as applicable, regarding access to care.
Major duties include: Serve as the supervisor for a unit engaged in clinic access and data analytics. Lead program planning and execution for the VHA-approved program of clinic practice management at the VAMC level. Use Advanced Principles and Strategies for Access Improvement to review and provide guidance to Clinical Leads (CLs).
Collaborate with local personnel to integrate data analytics and measures into continuous process improvements, utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Incorporate Lean management, system redesign, and process improvement based upon knowledge of VHA's and local MyVA organizational philosophy, policies, and management principles.
Work independently with medical leadership and personnel at the VAMC, CBOCs, and other facilities to implement national and VISN standards, addressing administrative processes and systems issues, as well as other areas of concern. Work collaboratively with VAMC leadership in preparation for The Joint Commission survey and other site visits. Collaborate with Logistics and Resource Management offices to oversee contracting services related to clinic activities.
Ensures record management guidelines are adhered to in the clinic setting. Exercise supervisory authority involving work assignments and reviews to include administrative and personnel management functions that are communicated through the formal employee performance management systems. Provides access-related consultative services to the VAMC, VISN, and National leadership.
Review and provide input on nationally issued regulations and policies for VA-wide implementation, utilizing local ACOD/GPMs and communication strategies. ACOD/GPMs to ensure a wide range of local factors are considered in the development of national policies and procedures.
Review and evaluate local processes and procedures to identify areas of effectiveness, efficiency, and potential improvement for the proposal, utilizing the GPM Community of Practice and the national Steering Committee. Review and evaluate system-wide training plans to optimize local use. Develop both long- and short-term policies and plans for the VAMC. Oversee the development of contingency plans to meet unexpected and planned resource demands.
Lead ambulatory care managerial planning. Understand the requirements of Maintaining Internal Systems and Strengthening Integrated Outside Networks (MISSION), Promise to Address Comprehensive Toxins (PACT), and Comprehensive Prevention, Access to Care, and Treatment (COMPACT) Acts, and develop and implement strategic planning initiatives to achieve all requirements.
Ensure timely review, analysis, and adjustment of marketing strategies, plans, and programs, in collaboration with the marketing office, to meet the organization's needs and respond to changing market conditions. Develop and maintain an annual budget plan and staffing plans for outpatient care. Work closely with medical leadership and personnel at the VAMC, CBOCs, and other facilities to formulate budget recommendations for all outpatient clinical services.
Provide administrative management for ambulatory care clinical support services. Evaluate and monitor administrative activities and make substantive recommendations for program improvements. Review and provide guidance to AL to address panel/profile issues and develop action plans. Provide leadership and direction to promote the development and productivity of all employees supervised.
Evaluate the performance of direct reports and initiate appropriate action in order to reward, guide, or provide counsel. Act as a liaison or point person for communications with internal and external individuals and/or groups, representing the principal on Clinical Access issues. Represent management at labor management meetings as directed.
Collaborate with Veteran Experience Advocates at the local VAMC to assess patient and family concerns regarding access to necessary services. Oversee the evaluation of patient feedback for access and quality measures in outpatient care at the VAMC. Aligning local processes with planning and policies at the network and national access leadership levels.
Identify, define, and prioritize customer service tools, process improvements, and training opportunities to support frontline employees in providing predictable, consistent, and easy customer service experiences for Veterans, their caregivers, and survivors. Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Specialist (Group Practice Manager)/PD013470 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $138370/yr.
Applications close on 2026-11-02.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →