This position is located within the GLA Healthcare System at the Commerce Clinic within the Connected Care service. Incumbent is the direct supervisor of a team of Health Technicians (Telehealth Clinical) and may supervise other telehealth staff.
The position provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.); with duties that may require travel.
Duties include but are not limited to: Providing direct supervision to Telehealth team which includes assigning, amending or rejecting work. Ensuring production and accuracy requirements are met. Developing performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards.
Effecting corrective and disciplinary measures to address conduct and performance issues; Creating and modifying work schedules to meet anticipated and unanticipated changes in the workload; Overseeing attendance and reviewing and approving leave requests of direct reports while ensuring adequate staff is available to perform all needed telehealth duties; Providing guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports; Working with the Facility Telehealth Coordinator to develop assignments for team members in order to facilitate all operations of the facility's telehealth program; Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations; Monitoring the status and progress of team members' work and directing adjustments in accordance with established priorities; Ensuring that instructions on work priorities, methods, deadlines and quality have been met; Ensuring that new employees (local and at the CBOC sites) receive on-the-job training to and are adequately instructed in specific tasks and job techniques, ensuring that written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects; collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system; Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program.
Supporting efforts to effect necessary change; Independently reviewing quality and performance data (e.g.
patient satisfaction surveys, image quality, performance metrics, clinic wait times) for telehealth programs effectiveness and satisfaction and developing process improvements as required; Coordinating with vendors, Biomed and IT to upgrade and or replace telehealth technologies to minimize impact on patient care; Developing and coordinating a wide variety of standard operating procedures with full and complete technical advice to ensure telehealth operations are timely, efficient, and appropriate; Providing standardized developed competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in Telehealth programs; Gathering, compiling and analyzing data and statistics to develop integrated reports designed to assess impact, demand and utilization of telehealth services for submission to facility and Veteran Integrated Service Network (VISN) leadership; Maintaining responsibility for registering and maintaining telehealth end points and scheduling of multi-point video conference calls in the Telepresence Management System or other similar application; Ensuring that standardized developed competency based training in accordance with established Telehealth program policies and directives are provided to all telehealth staff and telehealth providers.
This may include either functioning as a telehealth preceptor or assigning this responsibility to a subordinate whose role will be to conduct a review to ensure technologies and systems are functioning prior to training, and trainees have completed prerequisites; observing and validating skills for initial certification and on-going performance evaluation. Providing established remedial training as needed and reporting to supervisor regarding ongoing performance.
Maintain knowledge of current standard practices; Supporting designated, complex telehealth programs that require advanced technical skillsets'; Work Schedule: Monday-Friday, 7:30AM -4:00PM Compressed/Flexible: At Management's Discretion Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $71957 – $93549/yr.
Applications close on 2026-10-16.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-10 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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