Supervisory HR Specialist

Office of Personnel Management · Other Agencies and Independent Organizations

📍 Multiple Locations 💰 $107466 – $139684/yr 🏠 Telework eligible

Quick Facts

Hiring Agency: Office of Personnel Management
Department: Other Agencies and Independent Organizations
Location: Multiple Locations
Salary: $107466 – $139684/yr
Hiring Path: Fed Transition
Number of Openings: 1
Telework Eligible: Yes
Security Clearance: Other
Date Posted: 2026-09-17
Application Deadline: 2026-09-30

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Job Summary

As a Supervisory HR Specialist GS-0201-14 with the US Office of Personnel Management, Human Resources Solutions, Federal Systems Center, User Support, you will lead user support operations for human resources information technology systems; oversee training, help desk, and user resource services; analyze service trends and customer needs; advise leadership on program improvements; and supervise federal employees and contractor-supported work.

Key Responsibilities

Major Duties Directs user support and help desk operations for human resources information technology systems, including troubleshooting, escalation, service coverage, and resolution of user issues. Oversees development and delivery of system training, online help content, guides, videos, and other user resources, ensuring materials remain current and accessible.

Analyzes help desk performance, customer satisfaction, service trends, and system issues to recommend service improvements, system enhancements, or corrective actions. Coordinates with information technology offices, system owners, program organizations, vendors, and customer agencies to resolve issues and support delivery of user services.

Advises leadership on customer needs, user trends, program risks, system issues, and opportunities to improve products, services, and user support strategies. Supervises employees by assigning work, setting performance expectations, evaluating performance, coaching staff, addressing employee concerns, and supporting employee development.

Oversees contractor work by defining requirements, establishing schedules and standards, monitoring performance, and determining whether work products are acceptable.

Contact

jobs@opm.gov · 202-606-9321

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Office of Personnel Management, Other Agencies and Independent Organizations.

What is the salary for this position?

The posted pay range is $107466 – $139684/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.