This position serves as the Assistant Director, Insurance Operations, and has responsibility for the administration and management of the Insurance Claims Division and the Policyholders Services Division, within the Philadelphia Insurance Center.
Oversees the daily operations of the Insurance Claims Division and the Policyholder Service Division using delegated authority to make decisions impacting those operations and eligibility for benefits. Applies complex facts and conflicting documentation to a wide array of procedures as well as to both national and state statutes, and case law.
Provides direction and knowledge of customer service principles in order to administer a nationwide toll-free telephone customer service center. Provides technical guidance and direction in claims authorizations, benefits information, and other activities related to program benefits. Provides technical guidance which covers a wide range of benefit program activities. Participates in the research and evaluation of new technologies for the nationwide programs.
Analyzes and evaluates the effectiveness of programs or operations in meeting established goals and objectives. Conducts studies, surveys, research and analysis concerning operations which may have a major impact on the program and its participants.
Responsible for keeping the Director, Deputy Director and other Assistant Director's of the Insurance Service informed of changes in the Insurance Claims and Policyholders Service Division and how those changes affect the rest of the benefit program and other programs administered by VA. Responsible for providing timely responses to Congressional, White House and other special inquiries concerning Benefits along with the maintenance of records systems.
Responsible for personnel actions such as filling vacancies, evaluating and reviewing employee performance, and taking disciplinary actions. Forecasting of workload by subunit and function in order to plan, budget and provide for adequate staff, space, equipment and training in light of budgetary constraints and rapid technological changes is required.
There is no educational substitution for a GS-15.
kevin.providence@va.gov · (313) 596-7223
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $163023 – $197200/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-27.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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