This position is located within the Office of Information & Technology (OIT), End User Services (EUS), District Operations, at Veterans Administration duty location within the U.S. The incumbent serves as a primary advisor and point of contact to the Area senior IT executive manager and management officials on information management (IM) issues and IT project under development or planned for the serviced organization(s).
Major Duties: Participate in decision-making processes and recommend ways IT can contribute to organizational success. Administer information systems security program and implements information systems security procedures. Provide leadership in implementing, evaluating, and improving processes in the standardization of IT systems. Provide oversight of the operation of an information technology unit that includes multiple IT disciplines. Plan and implement national Information Technology Programs. Plan work, keeps supervisor informed of issues or controversies that arise unexpectedly, and recommends solutions to issues. Develop and implement metrics for the evaluation of IT effectiveness and efficiency. Monitor customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program. Conduct trend analyses to identify areas where additional training and assistance is needed, and initiate appropriate action. Make recommendations on changes in organizational structure. Identify technology opportunities that will have a significant effect on ability to support customer base and perform the mission. Coordinate installation of applications such as commercial of the shelf software, and business specific software. Provide technical expertise for the resolution of IT related problems. Evaluate a wide range of information systems. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 803 - Program Support Manager 805 - IT Program Auditor 411 - Technical Support Specialist For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Tour of duty may be subject to change based on organizational needs. Travel Required: Up to 25% travel may be required, as needed, for this position. Financial Disclosure Report: No. Designated Drug Testing Position: Not applicable Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist / 17042A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is primarily sedentary, although some slight physical effort may be required. Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risk or discomforts that require normal safety precautions.
There is no substitution of education for experience at the grade level(s) of this announcement.
vaoitopshr-randpteam1d@va.gov 000-000-0000
Source: USAJOBS.gov — U.S. Federal Government
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