Direct-Hire Authority (DHA) is a hiring authority granted by the Office of Personnel Management (OPM) to address critical hiring needs or severe candidate shortages.
Key Responsibilities
As a Supervisory IT Specialist (Service Desk Supervisor), the incumbent provides leadership, coordination, and oversight of Division-wide IT customer support and service management operations. Duties include: Plan, direct, and oversee Service Desk and customer support operations to ensure effective and reliable IT services.
Provide technical leadership and oversight of Tier 1 and Tier 2 support, incident management, asset management, device management, and audio-video services. Analyze service performance, incident trends, and customer requirements and implement improvements to service delivery and operational efficiency. Develop procedures, performance metrics, reports, and recommendations supporting IT operations and service improvements.
Provide technical guidance and coordinate resolution of complex IT incidents, service requests, and customer support issues.
Requirements & Education
This job does not have an education qualification requirement.
This position is with Offices, Boards and Divisions, Department of Justice.
What is the salary for this position?
The posted pay range is $143913 – $187093/yr.
Is this position remote or telework eligible?
This position is eligible for telework.
What security clearance is required?
This position requires a Other security clearance.
What is the application deadline?
Applications close on 2026-10-28.
Who is eligible to apply?
This position is open under the 'Public' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov