This position is located at the Lakeland VA Outpatient Clinic. The Supervisory Medical Administration Specialist functions as a supervisor, ensuring implementation of local procedural guidance and administration and implementation of such policies as time and leave, employee grievances, disciplinary actions, labor relations, merit promotion.
As Supervisor, the incumbent makes decisions on work problems in all areas of his/her section. encourages employees to actively develop a course of action for solution to the problem (employee empowerment), proposing a definite solution, when needed. The incumbent is responsible for all normal supervisory functions such as performance appraisals, review and development of position descriptions and performance standards.
Resolves grievances and complaints, counsel's employees concerning their responsibilities, taking into consideration abilities of staff, takes or recommends disciplinary action when indicated, and initiates action for recognition of exemplary work. Initiates requests for promotions, reassignments, etc. Coordinates leave requests in a fair and equitable manner, ensuring maximum coverage of administrative areas. Certifies duty time of employees.
Duties Include: Coordinates, plans, administers, and directs the work of 1 Supervisory Medical Support Assistant , (GS-0679-08); 2 Lead Medical Support Assistant, (GS-0679-07) and 12 Advanced Medical Support Assistant, (GS-0679-06). Keeps employees informed of management goals and objectives and addresses and resolves employee concerns. Initiate requests to fill vacancies and interviewing and selecting employees for the section from certificates of eligible candidates.
Develop and implement employee training programs which adhere to VA regulations for all HAS staff members. Assigns experienced employees to assist with cross-training of the employees in the Service. Identifies operational trends and provides administrative input on new programs or program changes to support budget allocation discussions. Maintains knowledge of VERA and the ambulatory care processes as part of the health administration management team.
Ensures staff complies with corporate Tampa business office practices to include insurance capture requirements and all other business office policies. Support leadership in the development of long and short range plans, program goals, and objectives by coordinating medical administration needs across the organization. Implements and administratively manages program changes that impact the clinic's needs.
Reviews workload information and provides administrative support for resource planning. Provides oversight and situational support to scheduling operations during periods of increased workload or staff shortages, ensuring continuity of clinic functions.
Provides administrative oversight of computerized scheduling operations for a broad range of treating specialties, ensuring clinic configurations, cancellations, and restorations are carried out by staff in accordance with policy. Other Duties as Assigned Promotion Potential: This position is at a GS-9 Full performance level with no known promotion potential.
Work Schedule: Monday-Friday 07:30am - 4:00 pm Position Description/PD#: Supervisory Medical Administration Specialist/PD065850 As a condition of employment, applicants who have not previously completed a supervisory probationary period will be required to serve a one-year supervisory probationary period.
There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Marva.Gayle@va.gov · 727-398-6661 X64564
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61722 – $80243/yr.
This position requires a Other security clearance.
Applications close on 2026-10-28.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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