This position is located within the Sheridan VA Healthcare System in Sheridan, WY. The Supervisory Medical Support Assistant (MSA) position(s) serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff for all Direct Care Clinics to include but not limited to PACT and Specialty Care.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Supervisory Medical Support Assistant (MSA) oversees and directs MSA staff at medical centers and/or outpatient clinics, holding full supervisory and administrative responsibilities.
Key duties include assigning work, evaluating staff performance, addressing complex issues to ensure patient services, recommending operational improvements, identifying training needs, making hiring decisions, and administering disciplinary actions. The Supervisory MSA extracts and analyzes data to support performance reporting for senior management and manages a broad and complex scope of responsibilities with administrative independence.
Working collaboratively in an interdisciplinary care setting for both Primary Care and Specialty Clinics, the Supervisory MSA ensures timely and appropriate patient care by maintaining clinic appointment schedules and implementing contingency plans when necessary. They uphold patient safety standards by verifying proper identification and ensure demographic information is accurate and current.
Additional duties include overseeing the collection and updating of health insurance information, supporting revenue processes, and promoting veteran utilization of MyHealtheVet (MHV). The Supervisory MSA also serves as a front-line resource, setting a positive tone for healthcare service delivery through professionalism, tact, and effective communication with veterans and their families.
They ensure that health records are properly integrated into the Computerized Patient Record System (CPRS), respond efficiently to inquiries, and train staff in VHA scheduling requirements. Responsibilities also include ensuring accurate appointment scheduling, daily review of clinic consults and reminders, and addressing access issues as they arise.
The Supervisory MSA participates in team meetings, manages workflow priorities, and assists with other programs such as the Beneficiary Travel Program and Health Benefits, as needed. This role requires initi orqanizational skills, and the ability to adapt to shiftinq priorities in support of hiqh-qualitv patient care. Work Schedule: Monday-Friday 7:30am-4:00pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: Superviosry Medical Support Assistant/50725A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $66833 – $86880/yr.
Applications close on 2026-11-06.
This is a 7:30am - 4:00pm position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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