The incumbent serves as a Supervisory Medical Support Assistant within Clinic Operations & Access Management Service (CAMS) at the Lieutenant Colonel Charles S. Kettles VA Medical Center in Ann Arbor MI.
The Supervisory Medical Support Assistant will perform administrative support duties that may be performed in a Clinic Based Outpatient Clinic (CBOC), Inpatient or Outpatient Clinic. The Supervisory MSA at this level plans and directs programs at a medical center and/or satellite outpatient clinic and is delegated full supervisory responsibility.
Assignments at this level include but may not be limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure that patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational and training needs; making final decisions on selections; evaluating performance; and taking disciplinary action when necessary.
The Supervisory MSA is delegated full administrative responsibility for planning and directing the MSA's activities. The Supervisory MSA is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. Supervision.
Including but not be limited to, carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements. Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines. Resource Management. Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public. Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations. Identifies Customers' Concerns.
Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care. Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
Advanced Clinical Support. Demonstrates advanced knowledge of managing care in the community and authoritatively utilizes various reference sources. Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment. Applies authoritative knowledge of policies and procedures associated with operational activities that affect community care workflow, patient care, and the revenue process. Operates Computerized Programs.
Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels. Applies Knowledge of Medical Terminology.
Demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility. Employee Education.
Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor. Total Rewards of a Allied Health Professional Work Schedule: Monday through Friday, 7:00am-3:30pm Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 92880-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required
There is no education substitution at this grade level.
Jami.Umstead@va.gov · 7347697100
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $67406 – $87624/yr.
Applications close on 2026-09-17.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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