The incumbent serves as a Supervisory Medical Support Assistant at the Fredericksburg VA Health Care Center (HCC), located in Fredericksburg, Virginia. She/he works at the HCC, which is one of the sites of care for Central Virginia VA Health Care System. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information.
Duties include but are not limited to: Assigning and evaluating the work of subordinate staff. Resolving complex problems to ensure patient services are met. Evaluating new products, equipment, and systems in order to make recommendations for improved operations. Identifying educational or training needs. Making recommendations on selections. Monitoring metrics and evaluating performance, and taking disciplinary action when necessary.
Responsible for the planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Other duties as assigned.
Work Schedule: Monday- Friday: 8:00 AM - 4:30 PM Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Pauline.Stewart@va.gov · (919) 354-9296 X129296
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $63940 – $83119/yr.
Applications close on 2026-11-13.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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