The Supervisory Medical Support Assistant position(s) serves in the Wilmington VAMC. The incumbent provides a high level of administrative and supervisory oversight of personnel & clinic administrative management and data support.
The GS-8 Supervisory MSA plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility for supervising at least one subordinate team leader.
Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on personnel vacancy selections; evaluating employee performance and conduct, and taking progressive disciplinary action when necessary.
The employee has full administrative and professional responsibility for planning and directing daily MSAs' scheduling activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent(s) at least 25% of the time. Works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
PACT, Specialty Medicine, Behavioral Health, C&P, UCC/ED, Surgery/OR, and Clinical Contact Call Center) and performs all related duties associated with customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
Provides direct administrative and technical support to the Section Chiefs and support the management information components of all health eligibility related programs. This includes but not limited to entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety.
Manage enrollment priority groups and ensure that enrollment information is reported to the Health Eligibility Center (HEC).He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage needs occur.
Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification (i.e. Name and full Social Security Number.) The patient may also present to the facility with a Veterans Health Identification Card (VHIC) for positive identification verification.
Incumbent is responsible for insuring that the work assignments of the section are carried out by performing a range of duties and functions related to appointment scheduling and consult management. Must be able to lead a diverse group of employees and is considered an expert in the functions and capabilities of a GS-7 Lead MSA. Incumbent will be expected to communicate professionally and effectively with all levels of staff within the Medical Center.
Incumbent is expected to exhibit the VA Core Values of ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) when interacting with clinical and administrative staff, leadership, Veterans, family members, etc., at all times. The incumbent must demonstrate technical competency and expertise in the use of computer systems and software relevant to the business needs such as multiple platforms of Vista, CPRS and MyHealtheVet/Secure Messaging systems.
The incumbent will oversee all outpatient administrative functions and therefore must have thorough knowledge of policies and directives governing appointment access, outpatient scheduling and clinic management. The incumbent must be knowledgeable of VA medical care, priorities for care, release of information (ROI), Health Information Portability and Accountability Act (HIPAA), and Non-VA /Community Care programs.
Incumbent will be a leave approving official for the employees within their designated supervisory section. Incumbent must ensure quality assurance for all work produced or completed within areas of responsibility. Incumbent will evaluate overall performance of employees and provide frequent feedback to staff regarding attendance, performance and behavior.
Incumbent will utilize Lead MSAs (subject matter experts) to assist and train new staff in orientation activities through shared knowledge and specific clinic scheduling expertise, as well as oversee the day-to-day flow of clinic performance. Work Schedule: Tour of Duty to be determined by the Service Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
MARIA.ESPINOSASOLIS@va.gov · 909-850-1812
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $63081 – $82002/yr.
Applications close on 2026-11-03.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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