The Medical Support Assistant (MSA) performs duties related to the receipt, intake and indexing of health and administrative information by interfacing with personal computer applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Supervisory Medical Support Assistant (GS-8) - Duties and Responsibilities Provide technical and administrative supervision to Medical Support Assistants (MSAs), Advanced MSAs, and Lead MSAs, ensuring efficient daily operations and compliance with VA policies, procedures, and regulations.
Assign, prioritize, and monitor employee workloads; develop performance standards; evaluate employee performance; and ensure adequate staffing coverage to support timely Veteran access to care. Manage staffing, workload distribution, resource utilization, and operational efficiency. Identify staffing and equipment needs, monitor backlogs, evaluate workflows, and recommend improvements to leadership.
Collaborate with Scheduling Managers, Community Care Managers, clinical services, and Business Office leadership to resolve operational issues, improve productivity, and ensure effective resource allocation. Conduct weekly quality assurance audits and reviews to ensure scheduling accuracy, proper consult management, regulatory compliance, and adherence to established standards. Provide timely employee feedback and corrective guidance.
Develop and maintain monitoring tools, analyze operational performance, identify deficiencies, and submit weekly, monthly, and quarterly reports within established deadlines. Provide employee guidance, counseling, and instruction; resolve minor complaints; address performance and conduct concerns; recommend disciplinary actions; and participate in recruitment, interviews, promotions, and reassignment recommendations.
Identify employee training needs, maintain competency records, review staff competency folders, and ensure compliance with Equal Employment Opportunity, safety, personnel, and conduct requirements. Attend VISN and national scheduling meetings, communicate updated VA directives and access standards, implement standard operating procedures, and ensure staff adoption of new technologies and processes.
Review MSA work for accuracy, completeness, and compliance with applicable laws, regulations, scheduling directives, and established healthcare administrative procedures. Oversee appointment scheduling, consult management, and coordination of care with VA facilities, contracted providers, and community care providers in accordance with regulations and Veteran preferences.
Assist with complex scheduling and consult issues, communicate with Veterans and healthcare providers, resolve access barriers, and reduce unnecessary delays, transfers, and disruptions in patient care. Monitor electronic records, consult tracking, and documentation accuracy. Ensure medical and administrative records are appropriately integrated into the Computerized Patient Record System (CPRS).
Evaluate operational processes, implement corrective actions, improve scheduling efficiency, and promote continuous quality improvement to enhance employee productivity and Veteran satisfaction. Demonstrate effective leadership, communication, organization, problem-solving, and decision-making while maintaining accountability for staff performance, regulatory compliance, operational quality, and timely Veteran access to healthcare services.
Work Schedule: Monday - Friday, 8:00am - 4:30pm. Schedule may change due to needs of the service. Compressed/Flexible: No Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc telework may be available with supervisory approval. Virtual: This is not a virtual position. Functional Statement #: 54008-A Permanent Change of Station (PCS): Not Authorized
IMPORTANT: If using post-high school education to substitute for high school education, you must submit a copy of your unofficial or official transcript with your application.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $66833 – $86880/yr.
This position is eligible for telework.
Applications close on 2026-11-16.
There are 2 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →