The incumbent serves as the Supervisory Medical Support Assistant (Supervisory MSA) as part of an inter-professional healthcare team LaFolette Clinic. The Supervisory MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver.
The Supervisory Medical Support Assistant (MSA) is responsible for the coordination of MSA assignments and workflow found in an interprofessional coordinated care delivery model. Major duties include, but are not limited to: - Assuring coverage of all areas of work, - Ensuring accurate and timely scheduling of appointments, - Providing guidance to staff members, to include changes in policies and procedures; - Distributing and balancing workload: - Creating and maintaining employee work schedules; - Orienting and providing on-the-job training for new and current employees; - Ensuring all training requirements are met; organizing the work structure of assigned areas; - Acting as a liaison between MSA and staff to resolve day to day conflicts Work Schedule: Monday - Friday 7:45am - 4:30pm. Telework: AvailableVirtual: This is not a virtual position. Functional Statement #: 61250-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: There is no substitution of education for experience at this grade level.
christopher.kirmse@va.gov (785) 350-3111 X52966
Source: USAJOBS.gov — U.S. Federal Government
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