The Supervisory Medical Support Assistant serves in Community Care Referral Coordination and provides full supervisory oversight of Lead and Advanced MSAs. The incumbent plans and directs consult scheduling operations, assigns and evaluates work, resolves complex patient service issues, identifies training needs, evaluates performance, and analyzes data to support performance measures and senior management.
The Supervisory Medical Support Assistant (MSA) serves in Community Care, Referral Coordination, and is responsible for the day-to-day operations of the Referral Coordination Initiative scheduling process. The incumbent plans and directs consult scheduling activities and has full supervisory responsibility for a Lead Advanced Medical Support Assistant (AMSA) and multiple Advanced MSAs.
Major duties include, but are not limited to: Plans, organizes, and directs consult scheduling activities and the daily operations of the Referral Coordination scheduling process. Assigns and evaluates the work of subordinate staff and ensures patient service needs are met. Resolves complex problems affecting patient services, scheduling operations, and workflow. Identifies educational and training needs of subordinate staff and ensures appropriate staff development.
Evaluates employee performance and takes appropriate disciplinary action when necessary. Makes final decisions regarding selections for subordinate positions. Evaluates new products, equipment, and systems and makes recommendations to improve operations. Extracts and analyzes data and prepares reports in support of performance measures for senior management.
Monitors workload, backlogs, deadlines, and other operational issues and elevates non-routine or highly technical problems as appropriate. Communicates and collaborates with physicians, registered nurses, and other allied health professionals to support effective patient care and administrative operations. Maintains the confidentiality and security of sensitive patient and administrative information.
Provides courteous, tactful, and respectful service to patients, visitors, staff, and other customers and handles conflicts constructively and appropriately. Work Schedule: Monday-Friday, 8:00AM-4:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 60816F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $59482 – $77323/yr.
Applications close on 2026-10-19.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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