The Supervisory Medical Support Assistant (MSA) responsible for the administrative and clerical operations supporting multiple inpatient Medical/Surgical units and the Intensive Care Unit (ICU). The Supervisory MSA provides supervision through a tiered structure that includes multiple Lead Medical Support Assistants, subordinate inpatient Medical Support Assistants, and a Program Support Assistants.
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Major duties include (but not limited to): Delegates day-to-day operational oversight to the Lead MSAs on each unit. Retain overall supervisory authority and accountability for the team's performance, conduct, and administrative output.
Responsible for coordinating administrative workflows that directly affect patient flow, bed management, admissions/discharges/transfers. Plans, assigns, and reviews the work of Lead MSAs, subordinate inpatient MSAs, and the Program Support Assistants. Adjust staffing and coverage to meet fluctuating unit census and acuity.
Provides the full range of administrative and supervisory duties to include assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Interviews candidates for vacancies; recommends selection, reassignment, promotion, or disciplinary action. Establishes guidelines and performance expectations for Lead MSAs, MSAs, and the Program Support Assistants.
Exercises advanced knowledge of managing and leading patient support staff. Independently utilizes reference sources and sound decision-making to resolve complex staffing and workflow issues. Approves leave requests and manages staff schedules to ensure adequate administrative coverage across all assigned units, including nights, weekends, and holidays as applicable. Resolves informal complaints and grievances escalated by personnel.
Promotes a diverse, inclusive, and harassment-free work environment consistent with VA policy. Monitors and audits patient registration, scheduling, and encounter data for accuracy and compliance. Serves as a resource and subject matter expert on electronic health record scheduling, multiple system functions, and related software applications used in inpatient administrative operations.
Coordinates with clinical staff to ensure timely processing of discharge paperwork, transfer orders, and interfacility transfer logistics. Serves as liaison between inpatient units and other services to resolve administrative issues affecting patient care. Provides briefings, orientations, staff development, and training to subordinate staff in the patient support setting. Identifies training needs and ensures staff complete mandatory and role-specific training.
Manages fiscal matters related to unit administrative operations. Monitors supply and equipment needs for administrative functions. Conducts periodic audits of administrative processes. Participates in unit and service-level performance improvement initiatives. Prepares reports and statistical data related to inpatient administrative operations. Recommends changes to local procedures to improve efficiency, accuracy, and customer service. Other duties as assigned.
Work Schedule: 40 hours per week, Monday-Friday, 8:00 am to 4:30 pm Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not authorized.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Michelle.Smull@va.gov · 612-467-6629
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56441 – $73370/yr.
Applications close on 2026-09-28.
This position is open under the 'Fed Excepted' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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