The primary purpose of this position is to manage all Veteran Transportation Service (VTS) and Beneficiary Travel (BT) Program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation. This position also supervises/ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness.
This position supervises/ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness. They serve as the Contracting Officer Representative for all transportation contracts, including common carrier, Special Mode, ambulance, and air ambulance.
The incumbent is also responsible for working with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans access to care.
Major duties include but are not limited to: Manages the Veterans Transportation Program, which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments within the Coatesville VAMC catchment area. Orchestrates travel for eligible enrollees through mileage reimbursement and contracted travel modes.
Plans, develops, evaluates, markets and directs key administrative activities in multiple programs related to transportation system for Veterans, active duty service members, Caregivers and others in metropolitan and rural/remote rural areas, especially those which are disabled, frail, elderly or receiving life dependent treatments (dialysis, chemo therapy, radiation therapy, etc.).
Conducts complex and special studies for efficiency and productivity and recommends changes or improvements in work methods and procedures. Identifies resources (staffing, funding, equipment, facilities) required to support varied level of program operations.
Manages transportation budget, analyzes organizational budgets, and provides advice and recommendations to Medical Center management, as appropriate, including critical budget areas and all transportation program matters. Provides consistent and effective outreach to community transit authorities.
Coordinates the preparation and submission of recurring monthly, quarterly and annual performance improvement reports, management briefings, summaries, and a wide variety of nonrecurring reports. Assures performance measures and standards issued by various accrediting, regulatory, and higher agency authorities.
Performs the full range of supervisory responsibilities to include but not limited to establishes guidelines and performance expectations for staff; observes and evaluates employees' performance; provides advice, counsel, and instruction to employees on both work and administrative matters; hears and resolves minor complaints and grievances; reviews, approves or disapproves leave requests; adjusts work procedures among staff according to workload, etc.
Assures that all transportation staff obtains and maintains appropriate licenses, certifications and training appropriate for each position. Work Schedule: Monday - Friday; 8:00 am - 4:30 pm. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Mobility Transportation Specialist-Mobility Manager/PD99781S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Kevin.Hicks@va.gov · 904-219-6715
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $82289 – $106982/yr.
Applications close on 2026-10-13.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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